Customer Service Representative
Resume:
SUMMARY
SKILLS
EXPERIENCE
ASHANTI
COTTEN
***************@*****.***
Youngsville, NC 27596
Private Nanny
• Cash Management
• Issue Resolution
• Merchandise Restocking
• Customer Greeting
• Customer Assistance
CUSTOMER SERVICE REPRESENTATIVE 11/2023 to 03/2024 Lincare Home Oxygen And Respiratory Systems - Clearwater, FL Successfully managed both inbound and outbound phone calls in a positive and professional manner
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• Worked both independently and as part of a team
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
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PRIVATE NANNY 01/2022 to 09/2023
At Home - Creedmoor, NC
• Provide care to children inside and outside the home
• Maintain daily schedule
• Keep children's living and play areas safe and tidy
• Care for infants, including feeding, diapering and dressing
• Meet the physical, social, and emotional needs of children in my care. LEAD PRE-K TEACHER 11/2021 to 01/2022
Presleybrooke Academy - Creedmoor, NC
• Actively engaged in the care and play of the classroom and students
• Planned for daily outdoor and gross motor play
Provided routine care including meals and snacks, cleanliness and particularly with Preschool, the potential of potty training
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• Met all training requirements outlined by the Center Director
• Daily communication with parents and a high level of customer service Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
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CASHIER/FOOD PREP 06/2020 to 01/2021
Sonic Drive-In - Creedmoor, NC
• Counted cash drawers at beginning of shifts to verify correct amounts
• Processed cash, check and credit cards for customer purchases Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
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• Took orders and made accurate change quickly
• Provided food service to guests with enthusiasm
• Packaged all menu items and checked for product quality and consistency
• Prepared drinks and ice cream treats
EDUCATION AND
TRAINING
REFERENCES
Cleaning duties included cleaning of trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas.
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LEAD PRE-K TEACHER
Bright Beginnings - Butner, NC
South Granville High School - Creedmoor, NC
High School Diploma
06/2021
References available upon request
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