Cross-functional Executive. Finance, Accounting, HR, IT and Custome

Stacey Robbins Alameda, CA

*****************@*****.*** 949-***-****

OVERVIEW

Dynamic professional with cross-functional experience across multiple industries looking to further my career in a socially conscientious organization.

• All Aspects of Corporate Start-Up (SaaS, Wireless Services, Enterprise Software)

• Financial Reporting/Analysis, Budgeting, P&L Responsibility

• Personnel Management and Development, Compensation Package/Benefits Development

• Project Management/System Implementation

• Billing, Revenue Assurance/Recognition, Operational Controls, Merchant Services

• IT Management, Requirement Gathering through Implementation and Operations

• Call Center Services and Operations, Internal and Outsourced

• Process Engineering and Re-engineering

• Contract Negotiation and Vendor Management

• Marketing, Sales, Training and Technical Sales Support

• SQL Code Development of Reporting and Financial Functionality WORK EXPERIENCE

2023 - 2024 Shoot the Moon Rocket Technologies

Corporate Financial Contoller

Responsible for Accounting, Finance, and Human Resources for 8 entities, including start-up rocket technology, multiple facility locations, and a non-profit.

Created Employee Handbook and policies for Human Resources. Evaluated all finance and accounting processes for process improvements. Implemented technologies to streamline payment processing and secure assets.

2022 - present Mechanics’ Institute

Senior Director, Finance and Administration

Responsible for Accounting, Finance, IT and Human Resources for the 170 year old non-profit library and cultural center. Performed all aspects of HR including: hiring, onboarding, performance improvement, policies and procedures. Recommended and secured a Change Management initiative with an outside consulting firm to support the Institutes need to modernize business methodologies.

Streamlined the vendor payment process through the implementation of the Divvy platform. Brought IT support in-house resulting in improved response times and employee/member support. 2020 - 2021 Poppy Life Care Foundation

Director Finance and Operations

Poppy Life Care Foundation is a start-up non-profit providing services for autistic children and families. Responsible for Accounting, Finance and Operations for non-profit serving individuals and families challenged with Autism, ADD, stress and anxiety. Established processes and reporting for new program launches, grants and board communications. 2016 - 2019 Gypsy Couture

Owner

Gypsy Couture was a brick-and-mortar retail women’s boutique. Managed all buying, merchandising and business operations. 2011 - 2016 Business Management Consultant

Independent

Projects included: business plan development and fund raising, implementation of start-up activities including contract negotiations, financial modeling, pricing, competitive research, training development, cost evaluation, vendor and partner development, creation of marketing and sales strategy for new advertisement sales technology. 2009 - 2011 Simple Mobile Irvine, CA

Vice President, Finance & Operations

Simple Mobile was a start-up organization providing pre-paid mobile service nationwide. First Vice President hired, responsible for establishing and managing policies and procedures for: Human Resources, Benefits, Customer Service, Training, Process Development, Revenue Assurance, Accounting, Finance, Sales Operations, Billing and IT. Managed IT and third party vendors (billing, network, merchant services, etc.) implementing technical systems and supporting operational procedures.

Developed technical functionality to bill customers and generate commissions. Built and managed internal Customer Care department and outsourced Customer Care facility. Managed all finance and accounting processes including establishment of general ledger chart of accounts, A/R, A/P, payroll, corporate insurance, employee benefits, sales commissions and marketing funds. Stacey Robbins Alameda, CA

*****************@*****.*** 949-***-****

2004 - 2009 DocEnTrust Newport Beach, CA

Founder/CEO

DocEnTrust developed software to support legal entities in the areas of content management, litigation support, work flow and collaboration, offered in SaaS, managed services and turnkey models. Founded in 2004. Attained profitability four months after service launch. Drove sales to medium and large global organizations. Established all corporate policies/procedures, forecasts, budgets, price setting, funding, budgets, staffing and human resources. Developed forecasts, budgets, product roadmap and marketing strategy for all software product offerings and models. Negotiated partner and vendor contracts (EMC, co-location facilities, etc). Developed hiring strategy, compensation packages, including establishment of company stock option plan. Raised capital through angel and venture capital groups. 2003 - 2004 Allianz Dresdner Asset Management Newport Beach, CA Director, Revenue

Allianz Dresdner Asset Management (owner PIMCO, etc.) was one of the largest investment management organizations in the US. Responsible for the billing and collection of all subsidiary organizations and clients. Managed a bi-coastal staff with international responsibilities. Provided Assets Under Management reporting used by all levels of the organization to track asset growth and allocation. 2001 - 2003 WirelessCar Irvine, CA

Vice President, Business Operations

WirelessCar was a global organization in the telematics industry. WirelessCar offered a technology independent network, back office infrastructure and billing services in a SaaS/Managed Care environment. Managed the implementation of a multi-million dollar billing system in the U.S. and Europe, on time and within budget with a staff of five.

Responsible for all aspects of the billing service bureau line of business. Responsible for vendor sourcing call center implementation and operations. Sales Operations responsibilities: technical sales support, including pricing, term negotiation and RFP responses. Responsible for accounting, financial reporting and budgets. Key contributor to the capitalization structure, employee stock option plan.

2000 - 2001 Flashcom Huntington Beach, CA

Director, Finance Operations

Flashcom, Inc. was a provider of DSL services to residential and small business customers in 48 metropolitan areas. Reported to the CFO, assumed responsibility for critically flawed financial operations and a billing operations. Developed and managed a strategy to quantify critical business metrics previously unknown, including customer base

(~45,000) and monthly revenues ($4M).

Responsible for a staff of 65, both professional/management and line employees with call center responsibility. Conceived and facilitated an effort to recover approximately $2M in earned unbilled revenue, including over

$720K in systematic backbilling. Further manual efforts resulted in the recovery of $269K. Facilitated the development of a dispute resolution action plan enabling the company to maintain credit card processing privileges.

Responsible for Revenue Assurance, Billing, Credit, Collections, Reporting, Data Integrity and Process Engineering.

Responsible for financial and operational impact analysis of new products and pricing. Created and directed an enterprise wide cross-functional change management/re-engineering team to improve operational efficiencies and customer care.

1997 - 2000 MediaOne/AT&T El Segundo, CA

IT Manager

MediaOne was the third largest US cable company, providing entertainment, information and communication services to over five million customers. Southern California annual market revenues were in excess of $400M. Managed IT and Revenue Assurance for the launch of services, including the billing and customer care systems, all peripheral systems, third party interfaces and vendor management. Managed within the IT budget of $7M, with seven technical team members. Developed requirements and functionality to bill for Carrier Access and Interconnect revenues, including invoice creation, tariff interpretation and accounting and reporting methodology. 1992 - 1997 AirTouch Cellular Irvine, CA

AirTouch, presently Verizon Wireless, was an international wireless communications company. Served in multiple functions with increasing responsibility for the Los Angeles Market, an operating division with annual revenues in excess of $500 million, as well as Corporate Stacey Robbins Alameda, CA

*****************@*****.*** 949-***-****

Headquarters with National responsibility.

Corporate Project Manager, Manager Revenue Assurance, Marketing Analyst, Finance Manager, Accountant III Managed the strategy and operations of fraud operations responsible for reducing the level of fraud by more than 75%, promoted to Corporate position with nationwide responsibility. Company representative to all law enforcement agencies Supported AirTouch markets and partnerships in their financial operations including financial reporting and accounting, business process re-engineering, development of metrics and implementation of technologies. Including operations for high volume Customer Service Call Center Operations.

Performed competitive analysis of market conditions to develop strategies. Performed retention development activities, analyzing consumer habits and developing programs to retain customers. Created Market Profile Reports reflecting current market information on all aspects of the business critical to all functional areas of the business.

Performed all accounting and finance aspects of wholesale billing and wholesale marketing initiatives. 1991 - 1992 Price Waterhouse Los Angeles, CA

Staff Consultant

Consultant, Information Technology

Projects included Bank of America/Security Pacific merger, development of a more equitable billing and taxation system for waste management service usage for the County of Riverside, General Ledger software design and testing. EDUCATION

MBA Business Administration – Accounting California Polytechnic State University,San Luis Obispo, CA BS Business Administration – Finance California Polytechnic State University,San Luis Obispo, CA PROFESSIONAL AFFILIATIONS

Vistage International

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