Customer Service Computer Science

Sudais Khan

PROFILE

A dynamic, energetic and self-motivated individual who is preparing for A-Level and longs to embark employment and further develop skills, such as collaborative work, being in a professional environment and carry out difficult tasks reliable and efficiently. I am hard working and wish to excel in whatever task I undertake with a very strong intent to succeed.

EDUCATION

Royal Holloway university of London (October 2022-present)

Currently Studying second year of Economics BSc

Isaac Newton Academy, London (September 2020 – March 2022)

A-Level Economics (B )

A-Level Psychology (C)

A-Level Computer Science (D)

Isaac Newton Academy, London (September 2015 – August 2020)

10 GCSE’s: All Grades 9 - 4 (including English 6 and Maths 7)

EMPLOYMENT HISTORY

Work experience:

AKD Facilities Management:01/12/2022-Present

Working on the frontline as a Security door supervisor with asylum seekers at bridging hotels and holding sites. Constantly dealing with u wanted guests angry protesters enhanced my experience of de-escalating situations, furthermore assisting residents that struggle to understand English taught me the importance of open palm gestures and changing my tone and vocabulary to make it easier for the client to understand what I’m saying.

Key responsibilities:

*Ensure the security, well-being and safety of all personnel, visitors and the site

*Professional Conduct, demonstrating a professional and respectful demeanour while interacting with all individuals on the premises.

*collaboration, coordinating with law enforcement, emergency services and other security personnel to ensure a coordinated response to security incidents.

Working on the frontline

XCL motors:02/07/19-07/02/19

Shadowing an employee in customer service as-well as file handling. This experience helped me to further developed my communication and increase my confidence.

Key responsibilities:

*communicate with customers and recommend them with suitable cars

*resilience, not all customers are friendly and want to communicate in a calm manner, so remaining calm can ease situations rather than worsen them.

*persistence and determination, customers need time to find a suitable car as-well as persuasion to spend the large some of money.

Other work experience:

Barclays: 02/07/2020

At Barclays I have learnt how corporate banking works and experience of being in the offices in Canary Wharf. My school did a programme in which 200 students were interviewed by Barclays corporate banking team. Out of the 200 only two would be picked to spend a week experiencing the work at Barclays. Due to my performance throughout the interviews I was chosen.Unfortunately due to COVID-19 this could not happen. However we did have a day where we spent it in the Barclays building learning about what goes on in each floor and the process Barclays have to hire new team members.

INTERESTS, SKILLS AND ACHIEVEMENTS

Skills:

Highly competent user of Microsoft Office, including Word, PowerPoint, and Excel

Confident and effective user of social media: Twitter, Instagram, MSN

High understanding of how to communicate effectively with clients, de-escalate situations and keep calm.

Sport:

Muay Thai has taught me self-discipline, confidence as well as leadership skills, where I would help the younger fighters when I was off season.

Business:

I have started my own business “Unruly customz” where I wrap cars. Starting this as a 16-year-old, has taught me a lot about how to run business’ knowledge inhibited such as, cost benefits of choices, calculating taxes and many more admin skills.

References available upon request.

Inclusion

Philanthropy

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