Technical Support It

Craig Pippin

***** ******* ****, *********** ** *5583

573-***-**** ********@******.***

Qualification Summary

Highly self-motivated and goal-oriented professional committed to pursuing a long-term career in IT Support

Experienced working remotely and in-person with customers to solve computer related issues

Strong analytical and problem-solving skills, computer proficiency, and ability to follow through with projects from inception to completion

Proficient in maintenance management, preventative maintenance, software installation, and virus removal

Set up new computers, testing, repairing computers, and providing technical support

Troubleshoot various Hardware & Software including Upgrades

Skills and Core Competencies

Customer Service & Relations

Clear & Effective Communication

Strong Integrity

Skilled Decision-Maker

Mac Integrated Basics Certified

Proficient with Macintosh and Personal Computers

Microsoft Windows up to Windows 7,10

Virus and Spyware removal

Set up New Computers

Technical Support

Professional Experience

Lead Mac Solution Consultant GET Marketing 09/2017- Oct 2023

Helped Customers with Technical questions

Demonstrated the Technology on the Apple Tables

Installed new Hardware when new Technology was released

Connected Products to the Server

Owner/Operator MAK Computer Repair 10/2015 - Present

Performed drop off and pickup service for the customer and inspected inventory to ensure all project materials were in good working condition and accounted for

Installed and configured computer hardware, operating systems, and applications

Resolved issues troubleshooting systems and network problems and adept at solving problems quickly while diagnosing and solving hardware or software faults

Replaced parts as required along with providing support via phone, email, and in person

Responsible for all clients and prospects and Identified customer’s requirements and suggestions maximizing sales

Service Manager MacXprts Network 03/2014 – 10/2015

Checked in computers along with troubleshooting laptops, desktops, iPads, and iPhones

Assisted in sales of computers and accessories while helping customers via phone, email, and in person

Performed one on one classes with customers providing instruction and training

Contacted customers with options for repair of their device

Education

Columbia Southern University Bachelor’s of Science Degree

Major: Information Technology Graduated 11/2014

Metro Business College Associate of Applied Science Degree

Major: Business & Computer Specialist Graduated 08/2009

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