Call Center Customer Service
Resume:
Gregory Taylor
Lakeland, Fl 33811
************@*****.***
Education
University of North Florida, Jacksonville, Florida
Bachelor of Science programs in Computer Science, May 2023 (In progress)
Tenoroc High School, Lakeland, Florida
oGPA: 3.75 (includes Honors and Advanced Placement courses)
oGraduated with Honors
Related Experience
Progressive Casualty Insurance, (Insurance Sales Agent,) August 2019- Present
1.Helped provide customers with quotes for both auto and special line policies such as boat, motorcycle and RV.
2.Was tasked to also provided quotes to USAA members for special line Policies that were being underwritten by Progressive.
3.Help provide customers insight on insurance and answer questions that they may have while creating a quotes for them.
4.Handled client calls within a call center environment.
United Health Group (UHC provider services/ Optum scheduler ) May 2018- June 2019
1.Helped relay benefits and break down of coverage to health care providers.
2.Was tasked to work with a new project called National Med Trans to help members coordinate transportation to and from health care appointments
3.Help to resolve inquiries that health care providers have on claims that have been submitted to us.
Well Fargo - (Customer service), November 2017- May 2018
1.Helped service home mortgage accounts
2.Handled client calls within a call center environment
3.Assisted members with setting up payments an inquiries on their billing
Geico ( Customer service, Florida Auto Agent), August 2016– August 2017
1.Handled client calls within a call center environment
2.Help service and maintain clients auto Policies and billing
3.Provided solutions for client policy needs.
4.Provided Floor coverage and training to service floor
Citibank (Cobrand and Costco Accounts, Credit Account Specialist), October 2014- June 2016
1.Handled client calls within a call center environment
2.Help service and maintain client’s accounts
3.Provided solutions for client’s accounts and resolved expressed and unexpressed needs
4.Coached and mentored new hire teams coming to a call center environment
JC Penney (Customer Service Specialist), November 2010– September 2014 Lakeland and Jacksonville, Florida
1.Communicated with customers at the register and presented customer service
2.Accommodated customers with price checks and coupon scanning
3.Sustained store cleanliness
4.Coordinate phone calls
Volunteer Experience
1.Consulate Healthcare, Lakeland, Florida (Volunteer work) 2007-2011
2.Assisted with activities
3.Organized files and documents
4.Maintained a safe and desired living environment for residents
5.Lakeland PAL, Lakeland, Florida (Volunteer Work)
6.Coach, July 2007 – November 2011,Assisted local youth in the fundamental learning of football
Skills
1.Microsoft Office, consisting of Word, excel, power point, and outlook
2.Store support
3.Retail experience
4.Customer service experience
5.Mentoring experience
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