Customer Service Representative
Resume:
Vanessa Providence
Brooklyn, NY *****
Skills
● Customer service
● Processed cash register sales
● Opened and closed registers and balanced drawers
● Created and organized merchandise displays
● Microsoft Office (Word, Excel, PowerPoint, Outlook)
● Research and Analysis.
● Scheduling Meetings
● Phone Etiquette.
● COVID Swabber
● Bilingual English and creole
Education
Brooklyn Educational Opportunity Center - Brooklyn, NY 2016
GED
Medgar Evers College -Brooklyn, NY
2020
Bachelors of Arts: Psychology
Liberty University- Lynchburg, VA
Masters: Mental Health Psychology
Work Experience
Madelaine Chocolates Novelties, Far Rockaway, NY Feb 22 to December 22 Customer Service Representative.
Responsibility
● oversee inbound and outbound phone communications with clients
● process orders received via phone calls and emails.
● Collaborate with the production team to obtain accurate information on merchandise dates and availability, enabling timely updates and informed decision making. Rhino Medical- Red Bank, NJ Aug 21 to Jan 22
Customer Service Representative
Responsibility
● Receiving and answering emails, telephone calls, and mail for the facility.
● Scheduling appointments for patients, nurses, and doctors.
● Guiding staff and patients through admissions and correct medical administrative protocols
● Checking and verifying information on patient medical records.
● Monitoring other staff members' performances.
● Maintaining adequate medical supplies for the facility.
● Coordinating admissions and discharge of patients.
● Consulting with doctors and nurses about patients' medical records.
● Ensuring that forms and documents are correctly filled in. Ohel- Brooklyn, NY May 2020 to
Jul 21
Behavior Therapist
Responsibility
● Assisting patients in developing healthier thought patterns and behaviors.
● Analyzing patients’ behavioral patterns to diagnose mental health disorders.
● Developing suitable treatment programs based on patients' diagnoses.
● Adjusting treatment programs accordingly.
● Recommending activities and exercises to help patients develop the skills and mechanisms needed to manage their diagnoses or overcome their phobias and addictions.
● Maintaining detailed counseling and observation notes on each patient.
● Collaborating with patients' families to obtain feedback on implemented treatment plans and patients' progress.
● Educating younger patients’ parents and teachers on using play to improve communication issues. Hudson Group - Jamaica, NY
Sep 13- 2012 to May 2020
Customer Service Representative
Responsibility
● Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
● Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
● Serves customers by providing product and service information and resolving product and service problems.
● Attracts potential customers by answering product and service questions and suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
● Maintains financial accounts by processing customer adjustments.
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Payless Shoe Source - Brooklyn, NY
May 2010 to Sep 2012
Cashier
Responsibility
● Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
● Helped customers find specific products, answering questions and offering advice
● Drove sales and add-on purchases by promoting specific item options to customers
● Worked closely with front-end staff to assist customers Fluent in English and Haitian Creole
References Upon request.
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