Artificial Intelligence Customer Experience

Contact

+233********* (Home)

********@*****.***

www.linkedin.com/in/rontagoe

(LinkedIn)

www.rontagoe.com (Personal)

www.mnotify.com (Company)

www.chatbotsghana.com

(Company)

Top Skills

Product Development

Artificial Intelligence (AI)

Customer Experience

Languages

English (Full Professional)

Certifications

Onboarding New Hires

Strategic Planning Foundations

Delegating Tasks to Your Team

ITIL® Foundation Certificate in IT

Service Management

Leading Productive Meetings

Honors-Awards

Transform Africa Youth Innovation

Award

Vice Chancellor's Innovation Award

Nominee

MTN Apps Challenge 5.0 Winner -

Lifestyle Category

Afric 'Up 2019 Finalist

Tech Cabal Future of Commerce

Partnership Pitch Winner

Ronald Tagoe ITIL, PMP

Tech Consultant Google Startups Accelerator AI First Cohort '23 AI Chatbots Advocate Customer Engagements Bulk Messaging & Voice Solutions

Ghana

Summary

He is a dynamic entrepreneur and tech enthusiast committed to leveraging technology and artificial intelligence for social impact and business growth. As the visionary founder of mNotify, a leading communications company specializing in SMS and Voice Technologies, Ronald is dedicated to revolutionizing customer engagements for brands and SMEs. 12 years ago, he pioneered a groundbreaking student notification system, now implemented at prestigious institutions like KNUST, Ghana's largest public university. With a background in computer science and system analysis, Ronald brings a unique blend of expertise to problem-solving through web and application development. His passion for Artificial Intelligence

(AI) as a catalyst for African development led him to establish Chatbots Africa, a platform empowering non-tech SMEs to harness the power of chatbots for their businesses.

Through his innovative initiatives, Ronald is not only transforming telecommunications systems but also empowering businesses and communities across Africa with cutting-edge technology and AI solutions.

His relentless passion for music led him to collaborate with two friends to form Indie Consortium, a music-oriented tech startup. Indie Consortium’s maiden app is Sario, a music-oriented crowdfunding platform in Ghana. Sario App won the Lifestyle App Category at the MTN Apps Challenge 2018 Edition.

Experience

Chatbots Africa

Founder

January 2021 - Present (3 years 6 months)

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Accra, Greater Accra, Ghana

mNotify Company Limited

6 years 9 months

Director Of Corporate Partnerships

January 2020 - Present (4 years 6 months)

Accra Ghana

Partnerships Manager

October 2017 - December 2019 (2 years 3 months)

Indie Consortium (Sario App)

Co-Founder

September 2017 - Present (6 years 10 months)

Accra

GTBank

Enterprise Solutions Officer

June 2014 - October 2017 (3 years 5 months)

Ghana

Providing support for the Bank's SWIFT Server and Application, Postilion and ACH Server.

Managing software projects, manual development, testing and rolling out of banking applications.

Oracle Database Administration

Taking daily backups for banking applications and databases. Data Mining for Technology Group Head using MySQL . Managing GTBank Website and Intranet.

mNotify

5 years 9 months

Senior Trading Executive

June 2015 - July 2017 (2 years 2 months)

Support of international carriers and expansion of business relations Ensuring effective operational and strategic cooperation with aggregators and mobile operators

Design of prices and conditions to ensure business success Sales activities, especially business potential analysis with network operators and aggregators

Business Development Executive

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November 2011 - May 2015 (3 years 7 months)

Ghana Youth Climate Coalition

Corporate Webmaster

April 2012 - September 2014 (2 years 6 months)

Kwame Nkrumah University of Science & Technology, Kumasi Undergraduate Research Assistant

August 2013 - June 2014 (11 months)

Kumasi

Tech Hub

Hub Manager

August 2013 - June 2014 (11 months)

Kumasi

University of Professional Studies, Accra (UPSA)

Information Technology Intern

June 2013 - September 2013 (4 months)

Accra

1. Managing the network infrastructure within the university 2. Software Support and Network Troubleshooting

3. Rewiring network cables for university backbone 4. Search Engine Optimization

Kwame Nkrumah' University of Science and Technology, Kumasi Enterpreneurship Project Committe Member

January 2013 - April 2013 (4 months)

Kumasi

Planning, managing and evaluating of entrepreneurial projects embarked on by final year computer science students.

I.T. Consortium, Inc. (ITC)

Software Engineer Intern

May 2011 - August 2011 (4 months)

Developing web services using Java

Education

Stanford University Graduate School of Business

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Stanford seed Transformation program · (January 2023 - December 2023) University of Leicester

Master's degree, Business Administration and Management, General · (June 2018 - August 2021)

Kwame Nkrumah' University of Science and Technology, Kumasi Bsc. Computer Science, Computer and Network Security · (2009 - 2013) Presbyterian Boys Senior High School Legon

General Science · (2005 - 2008)

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