Customer Service Representative

●Nala Lindsey

Email: ****.**********@*****.***

Phone Number: 1-202-***-****

Experience:

●Customer Service Representative-Human Resources

ALIGHT, 6/1/23 - 4/23/24

●Handled a high volume of inbound calls from clients' employees, addressing HR and financial issues related to benefits, retirement plans, and payroll.

●Processed transactions including health enrollments, tax updates, and retirement elections, ensuring accuracy and customer satisfaction.

●Initiated outbound calls to update customers on pending cases and leveraged computer navigation skills to provide efficient support.

●Communicated with third parties to research and assist customers with inquiries, demonstrating strong relationship management abilities.

●Customer Service Representative

Griffith Energy Services, 10/1/22 - 5/15/23

●Managed inbound and outbound customer service calls, providing consultation on pricing, service plans, and billing issues.

●Utilized active listening skills to deliver exceptional service and troubleshoot customer issues, resulting in increased customer satisfaction.

●Identified and acted upon potential upselling opportunities, contributing to revenue growth and customer retention.

●Collaborated with other departments to ensure timely resolution of customer issues, demonstrating effective teamwork and communication skills.

●CCR/Relationship Manager

U.S. BANK, 2/1/20 - 1/1/22

●Assisted customers with delinquency, navigating assistance programs including those related to Covid-19 hardships.

●Conducted outbound calling projects, managing customer accounts and ensuring first call resolution.

●Demonstrated understanding of basic financial accounting and analysis, supporting customers through challenging financial situations.

Education:

●Anthropology, ARIZONA STATE UNIVERSITY, 2023-2026

●Innovation in Society, ARIZONA STATE UNIVERSITY, 2023-2026

●Political Science Minor, ARIZONA STATE UNIVERSITY, 2023-2026

●Global Career Accelerator: Excel Specialist Certificate

●Global Career Accelerator: Tableau Specialist Certificate

Skills:

●1 year of customer onboarding and support experience

●Familiarity with tools such as Salesforce

●Proficient in data analytics and using data to proactively identify customer challenges

●Excellent written and verbal communication skills

●Self-starter with experience in rapidly-changing SaaS environments

Activities:

●Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

●Experience using CS platforms

Contact this candidate