Project Manager

Location:

Plantation, FL

Posted:

June 18, 2024

Contact this candidate

Resume:

EMPLOYMENT

PROJECT MANAGER

Handtevy — JAN **** - MAY 2024

• Webinar Presentations

• Conference Attendance

• Salesforce CRM Management

• Reporting and Analytics

• Meeting Quotas and Metrics

• MS Office Proficiency

• Self-Motivation

• Professional Communication

• Active Listening

• Organizational Skills

• Written Communication

• Logistics and Data Filing

• Project Coordination

• Software Proficiency (JIRA, Salesforce, Windows, Excel, PowerPoint, Word, WordPress, QuickBooks)

• Generated leads through proactive outbound prospecting and effectively managed the sales to retention pipeline.

• Conducted 40-50 daily calls, set up and delivered webinar presentations, and attended conferences out of state.

• Maintained accurate customer records in Salesforce CRM and generated reports on lead qualifying activity.

• Consistently met monthly quotas and activity metrics, demonstrating strong performance.

• Proficient in MS Office tools for data analysis, reporting, and communication.

• Self-motivated with a desire to achieve results.

• Professional demeanor and phone voice tonality.

• Aptitude to learn quickly and grow professionally. Plantation, 33324 • 954-***-**** • ************@*****.*** Bryton Eluett

Cust. Success Manager/ Logistics Coordinator/ Project Manager Reliable and highly skilled customer service specialist with a dedication to ensuring client satisfaction. Over 10 years of experience with customer service, sales, troubleshooting, and technical support.

Surpassed sales targets by 15% through strategic client engagement. Enhanced report accuracy by 20% using advanced Excel functions. Led project teams to innovate workflow, increasing efficiency by 25%. Streamlined data filing, reducing retrieval times by 30%. Mentored 5 junior staff, improving team performance and morale. DEBT RESOLUTION SPECIALIST/TELEMARKETER

Turbodebt/National Debt Relief — SEP 2022 - DEC 2023

• Help improve cashflow by negotiating with creditors and agreeing on new debt repayment terms aiding the clients financial situation.

• Advising people on how to achieve debt relief, and managing finances more effectively.

• Provide an impeccable level of customer support and empathizing with a client's misfortune and be present to offer a way out.

• Conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts TRAVEL AGENT

American Express — APR 2022 - Present

• Assist card members with travel plans and accommodations for future travel.

• Help creating resolutions for online scenarios and possible cancellations, or upcoming errors for future trips.

• Delivering extraordinary service in a fast paced inbound call environment.

• Exceed performance goals with surveys by continuously improving on key selling skills, including building rapport and understanding customer needs, handling objections to close sales. LINE SUPERVISOR

Publix Distribution — NOV 2020 - APR 2022

• Control the Fresh Kitchen 1st-3rd Shift manufacturing list schedule for the week.

• Supervising the quality of packaged food and keeping up to health standards.

• Ensuring the adequacy of the line workers on production and their safety.

• Monitoring the line operations and filling orders for 92 Publix stores in Florida in a timely manner. SURVEILLANCE AGENT

Seminole Tribe Of Florida — JUL 2019 - NOV 2020

• Observe and report any suspicious activity on Seminole Gaming property.

• Work closely with Seminole Police Department in keeping all Seminole property and assets safe.

• Follow routine money drops to assist in securing and protect all of Seminole assets.

• Communication throughout the casino floor keeping a steady line of updates, securing the safety and well being for our patrons.

SALES/SELECT SERVICE ADVISOR

FIRST DATA — JAN 2016 - MAY 2019

• Provides support to SVP, organize and expedites flow of work through executive's office.

• Oversee heavy calendar management, requiring interaction with both internal and external executives and assistants to coordinate a variety of complex executive meetings.

• Manage meeting preparations including logistics, audio/visual, catering, etc.

• Manage expense reports and other administrative duties.

• Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.

• Maintain confidentiality with the utmost professionalism. ASSISTANT MANAGER

VIP AUTO OF MIAMI — MAY 2014 - JUL 2015

• Employee Mentorship.

• Assist clients in choosing the right vehicle.

• Resolve all client complaints or concerns.

• Manage daily sales operations.

• Ensure monthly sales targets are met or exceeded. EDUCATION

Associates Degree

Broward College — Dec 2014 - Dec 2014

Diploma

Northeast High School — Jun 2011 - Jun 2011

SKILLS

Webinar Presentations Conference Attendance

Salesforce CRM Management Reporting

Analytics Meeting Quotas

Metrics MS Office

Self-Motivation Professional Communication

Active Listening Organizational Skills

Written Communication Logistics

Data Filing Project Coordination

Software Proficiency Proficient Multitasking

Self Starter Ability to work under pressure

Strong verbal communication Strong written communication Conflict Resolution Attentiveness to Detail

Time Management Computer Skills

ADDITIONAL INFORMATION

Experience

JANUARY 2023- MAY 2024

CUST. SUCCESS MANAGER/ LOGISTICS COORDINATOR/ PROJECT MANAGER, Handtevy

• Generated leads through proactive outbound prospecting and effectively managed the sales to retention pipeline.

• Conducted 40-50 daily calls, set up and delivered webinar presentations, and attended conferences out of state.

• Maintained accurate customer records in Salesforce CRM and generated reports on lead qualifying activity.

• Consistently met monthly quotas and activity metrics, demonstrating strong performance.

• Proficient in MS Office tools for data analysis, reporting, and communication.

• Self-motivated with a desire to achieve results.

• Professional demeanor and phone voice tonality.

• Aptitude to learn quickly and grow professionally. Experience

SEPTEMBER 2022 - DEC 2023

DEBT RESOLUTION SPECIALIST/TELEMARKETER, Turbodebt/National Debt Relief

• Help improve cashflow by negotiating with creditors and agreeing on new debt repayment terms aiding the clients financial situation.

• Advising people on how to achieve debt relief, and managing finances more effectively.

• Provide an impeccable level of customer support and empathizing with a client's misfortune and be present to offer a way out.

• Conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts Experience

APRIL 2022- PRESENT

TRAVEL AGENT, American Express

• Assist card members with travel plans and accommodations for future travel.

• Help creating resolutions for online scenarios and possible cancellations, or upcoming errors for future trips.

• Delivering extraordinary service in a fast paced inbound call environment.

• Exceed performance goals with surveys by continuously improving on key selling skills, including building rapport and understanding customer needs, handling objections to close sales. Experience

NOVEMBER 2020 - APRIL 2022

LINE SUPERVISOR, Publix Distribution

• Control the Fresh Kitchen 1st-3rd Shift manufacturing list schedule for the week.

• Supervising the quality of packaged food and keeping up to health standards.

• Ensuring the adequacy of the line workers on production and their safety.

• Monitoring the line operations and filling orders for 92 Publix stores in Florida in a timely manner. Experience

JULY 2019 – NOVEMBER 2020

SURVEILLANCE AGENT, Seminole Tribe Of Florida