Customer Service Data Entry
Resume:
DONNA
MASHNI
*****.*****@*****.***
Palm Harbor, Florida 34685
CONTACT
SKILLS
• Active Listening
• Interpersonal Skills
• Analytical Thinking
• Conflict Resolution
Results-driven professional with proven ability to effectively manage high-volume claims while maintaining accuracy and efficiency. Skilled in determining coverage, verifying facts, negotiating settlements, and preparing clear, concise reports. Excellent communicator with strong customer service and problem-solving capabilities. PROFESSIONAL SUMMARY
Adjuster Claims Assistant
Packard Claims Administration
Senior Clerk
WellCare - Health Scout Temp
EXPERIENCE
May 2016 - May 2024
Coordinated medical treatment for injured employees and provided information to treating physicians regarding employee's medical history, health issues and job requirements
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• Scheduled all referrals with our Vendors for Diagnostic Imaging, PT
• Coordinated all IME Appointments, uploaded documents to NY Board Communicated with Defense attorneys regarding litigated cases; make recommendation regarding claim resolution
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Identify issues and process claims in a timely fashion within the timeframes prescribed by Laws of each state.
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August 2015 - April 2016
• Provide assistance and support on multiple projects as needed Responsible for checking the accuracy of medical coding and accepting offices coding
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• Edit and send out correspondences
• Data entry.
Associates Degree
University of Michigan
EDUCATION
REFERENCES
References available upon request
Contact this candidate