System Administrator L2

Robert Thomas

Camp Spring, MD *****

202-***-**** - ************@*****.***

Professional Summary

Skilled IT professional with 8+ years of broad base of experience in technical support and operations. Thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Hardware systems and software applications. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues, while providing excellent customer service.

Skills

Software updates

End-user support

Hardware Installations

Active Directory, Group policy

Remedy, Service Now, MSMC

Windows Powershell,

VMware

System upgrades

CISCO VPN

Exchange Server 2013/2019

SCCM 2012

Windows 10, Windows Server (2012, 2016, 2019) HPE Proliant, DELL Operating Systems

Work History

03/2022 to Current

System Administrator/Data Center Lead

LEIDOS/Office of Naval Intelligence

Maintained Active Directory and Group Policies on Windows domains built on Microsoft Server 2008/2012/2016

Create user/admin accounts for all Civilian, Military, and Contractors, and create and deploy virtual workstation images to all enterprise users

Created, configured, and deployed virtual servers using VMware 6.7 to production network

Establish and uphold enterprise security posture via patch deployment to all systems

Managed distribution list using Microsoft Exchange and Migrated mailbox database from Exchange 2013 to Exchange 2019

Maintained patch management on Windows servers

Organized and Secured multiple servers, switches, and routers in Enterprise Data Center, participated in site-level project work, and assisted with complex hardware problems within the Data Center Space

Provided documentation in identifying inactive server equipment to Gov leads, and implemented policies and plans to create space and help cut costs in many aspects

04/2021 to 02/2022

IT Service Technician

TekSystems/Fort Meade

Provide first contact and incident resolution to customers with hardware, software and application problems

Provided Tier 2/ Tier 3 IT support

Monitored servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality using WhatsUp Gold

Deployed workstation images (Windows10) via SCCM

Installed, configured and patched user hardware and software

Acted as Team Lead during upgrade lifecycle project

Assisted in planning process of Network Infrastructure for new sites containing open space and SCIF’s

Tracing, Pulling, and Terminated fiber cables, Cross patching switches

Documented all changes and actions in computer-based tracking system

09/2020 to 04/2021

Hardware Engineer

New River Systems/State Department

Provide hardware engineering expertise to analyze complex hardware systems, hardware design, architecture, network design and other technical hardware issues

Analyzed hardware specifications and system/subsystem requirements to conceive and document a practical design for hardware components to include servers, network devices, transmission media, storage devices, user interface devices, and special processors

Configured computers, telecom devices and peripheral equipment

Work closely with system engineering and test engineering to develop and validate hardware portion of test plans, test procedures, throughput models, failure analysis, and risk analysis.

10/2018 to 09/2020

Desktop Support Technician

JCS Solutions LLC/ Andrews Air Force Base

Provide Installation and support services for computer hardware, standard and local software applications, communications, email accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users

Managed and deployed imaged laptops and desktop machines

Created and Configured accounts using Active Directory

Maintained port security in users’ office spaces

Identified hardware performance trends and common issues afflicting systems, reported findings for remediation

Used Remedy ticketing system to Track, document, and update hardware or software related issues

Education

Prince George's Community College - Upper Marlboro, MD

06/2004

High School Diploma

Suitland High School - Forestville, MD

08/2017 CompTIA Security+

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