Office Manager Project Management
Resume:
Glendale, CA *****
******.*******@*****.***
SUMMARY
Resourceful Office Manager with
more than 10+ years of experience
optimizing office procedures and
overseeing operations. Skilled in
schedule management, payroll
administration and business
correspondence coordination.
Disciplined and systematic
professional thrives in
high-pressure, team-based
atmospheres.
Results-driven marketing leader
born to build strategic, successful
campaigns to drive profits, increase
market share and cement industry
dominance for demanding
customers. Focused, performance-
minded manager with proven skills
in project management, team
building, stakeholder relations and
campaign optimization. Ready to
offer 10+ years of experience to
new role dedicated to achieving
exceptional results on tight
timetables.
SKILLS
• Customer relations
• Project management
• Sales promotions
• Media relations
Ramela Esmaili
EXPERIENCE
June 2021 - July 2022
Office Manager InHype Sanctuary Medical Spa Glendale, CA February 2014 - May 2021
Office Manager San Marino Transportation San Marino, CA
• Maintained meticulous records to document client information. Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
•
Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
•
Created seasonal and targeted offers to enhance visibility and generate revenue.
•
Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
•
• Applied marketing, networking
• Developed programs focused on client objectives. Spearheaded creation and implementation of programs focused on key-client business needs.
•
• Used social media content on Instagram, Facebook to build revenue. Assisted with customer requests and answered questions to improve satisfaction.
•
• Hired, led and provided performance management for spa employees.
• Provided individualized treatment to 10 clients per day. Increased spa profit by 100% through selling bundled packages, memberships and products.
•
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
•
Educated clients on skin conditions, treatments and products to grow sales.
•
• Meticulously maintained spa appearance and cleanliness. Sold salon-exclusive skin care products and encouraged service upgrades.
•
• Inspected client's skin to determine best courses of treatment. Processed payments, set up appointments and promoted new products and services to help meet business objectives.
•
Offered skin rejuvenation and cellulite reduction therapy services to clients.
•
Reported maintenance and repair needs for transportation vehicles and equipment.
•
Established transportation cost standards and economical shipping practices.
•
Directed investigations to verify and resolve customer or shipper complaints.
•
Monitored product import or export processes to verify compliance with regulatory or legal requirements.
•
Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing smooth delivers.
•
• Pricing strategies
• Digital advertising
• Start-up background
Proficiency in varies Leading
MediSpa Equipments InMode
Morpheus8, Lumecca,
DiolazexI,EvolveX.
•
LPG Endermologie Leading
Cellulite Equipment CelluM6.
•
BTL Emsculpt Neo, Emtone,
Exilis Ultra 360, Emsella and
CRYOSlimming
•
• Enthusiastic team player
• Deadline-driven
• Customer service-oriented
• Disciplined
• Strong work ethic
• Dedicated
• Energetic
• Responsible
•
Built and maintained productive relationships with customers and internal partners.
•
Collaborated with sales team to collectively drive growth and market share.
•
Tracked employee payroll processes to verify timely reporting and avoid late fees.
•
Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
•
EDUCATION AND TRAINING
June 1998
High School Diploma
Crescenta Valley High School, La Crescenta, CA
LANGUAGES
Armenian:
Native/ Bilingual
Persian:
Limited
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