Technical Support Help Desk
Resume:
Jesse McCandless
Goshen, OH *****
***********@**.**
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Help Desk Technician
Nexigen Communications-Newport, KY
October 2022 to February 2024
Answered high-pressure phone calls.
Quickly troubleshooting client/server problems.
Managed a wide range of backup systems
Performed server maintenance/upgrades.
Network operations.
Machine Operator
Green Bay Packaging Inc.-Lebanon, OH
March 2020 to November 2022
Set up machines, logging production numbers, completing quality checks. Machine Assistant
Georgia-Pacific-Lebanon, OH
November 2016 to March 2020
Changing print plates
Changing die boards
Stacking units
Performing quality checks
5S cleaning/PM's
Setting up machine feeder/stacker
Computer Repair Technician
Cybertechs-Middletown, OH
May 2013 to November 2016
Repaired over 1,000 different computers with several different diagnosis. Sold over 300 systems to customers.
Built extreme custom PC's
Improved customer satisfaction and brought in more sales. Education
Coding Bootcamp in JavaScript 1 & 2
Code Academy - Waynesville, OH
August 2021 to August 2022
GED
State of Ohio - Lebanon, OH
September 2016 to October 2016
Skills
• Computer hardware (10+ years)
• HTML5 (5 years)
• JavaScript (1 year)
• Manufacturing (6 years)
• Computer science (3 years)
• CSS (5 years)
• VPN (2 years)
• Linux (1 year)
• Technical Support (2 years)
• Java (2 years)
• Operating Systems (2 years)
• Software troubleshooting (5 years)
• Writing skills (2 years)
• Desktop support (2 years)
• Customer service (5 years)
• Technical support (2 years)
• Windows (10+ years)
• Computer skills (10+ years)
• Root cause analysis (3 years)
• Communication skills (5 years)
• Help desk (2 years)
• IT (2 years)
• Active Directory (2 years)
• Computer networking (2 years)
• VMWare (2 years)
• VPN (2 years)
• Nmap (2 years)
• Phone etiquette (2 years)
• Power BI (1 year)
• Business requirements (1 year)
• LAN (2 years)
• SharePoint (2 years)
• Microsoft Office (10+ years)
Certifications and Licenses
CompTIA Security+
March 2016 to March 2018
CompTIA Network+
March 2016 to March 2018
CompTIA A+
March 2016 to March 2018
Driver's License
March 2020 to March 2028
Forklift Certification
ServSafe
Assessments
Project timeline management — Proficient
October 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Technical support — Proficient
October 2021
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Proficient October 2021
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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