Housekeeping Supervisor Guest Experience
Resume:
GRACE MSIKITI RESUME
GRACE MSIKITI
Cell: +265*********/+265*********
Email:************@*****.***
PERSONAL INFORMATION
Date of Birth : 10th May, 1983
Sex : Female
Nationality : Malawian
Marital Status : Married
District of Origin: Chiradzulo
Language : English, Chichewa
PROFESSIONAL SUMMARY
Compassionate and detail oriented individual with experience in housekeeping operations, seeking to transition into a caregiving role. Possesses excellent communication skills, ability to work independently and strong desire to provide quality care to individuals.
SKILLS AND ACCOMPLISHMENT
Communication and interpersonal skills
Organization and time management
Household management and cleaning procedures
Ability to work independently and as part of a team
Compassion, empathy and patience
Knowledge of health and safety procedures
PROFFESSIONAL EXPERIENCE
President Hotel: Housekeeping Supervisor (April 2015-Present)
Led a team of 20 housekeeping staff in maintaining cleaning standards and exceeding guest expectations.
Implementing new cleaning schedules and inventory management systems, resulting in increase in efficiency.
Conduct regular training sessions ensure staff compliance with industry regulations and best practices.
Inspection of guest rooms, corridors, public areas and reporting all maintenance faults
Provision of daily training and on-job trainings to all attendants in order to produce high standards of guest satisfaction
Supervision of turndown service, recording and reporting of guest lost but found properties
Ordering, controlling of stocks such as linen, guest amenities and cleaning chemicals
Responsibility of all floor keys and organizes, plans shifts according to business schedules
Supervises and preparation of VIP rooms
Conducting staff performance appraisals
Complaints handling and decision making
Sunbird Lilongwe Hotel: Housekeeping Supervisor (June 2007 _March 2015
Led a team of 20 housekeeping staff in maintaining cleaning standards and exceeding guest expectations.
Implementing new cleaning schedules and inventory management systems, resulting in increase in efficiency.
Conduct regular training sessions ensure staff compliance with industry regulations and best practices.
Inspection of guest rooms, corridors, public areas and reporting all maintenance faults
Provision of daily training and on-job trainings to all attendants in order to produce high standards of guest satisfaction
Supervision of turndown service, recording and reporting of guest lost but found properties
Ordering, controlling of stocks such as linen, guest amenities and cleaning chemicals
Responsibility of all floor keys and organizes, plans shifts according to business schedules
Supervises and preparation of VIP rooms
Complaints handling and decision making
Conducting performance appraisals for the staffs
ADDITION KNOWLEDGE AND EXPERIENCE
Knowledge and experience in bringing discipline in housekeeping departments and correspondence departments
Knowledge in cost cutting strategies
Knowledge in firefighting procedures and first aid
PROFFESSIONAL QUALIFICATION
Certificate in Housekeeping Operations 2004 to 2005 academic year
Certificate in supervisory skills 2013
Certificate in customer service skills and essential service standards 2022
ACCADEMIC QUALIFICATION
Malawi School Certificate of Education (MSCE) 2001 and 2002 respectively
TRACEABLE REFEREES
Mrs. Nancy Bulla(Human Resource Manager)President Hotel
Cell:+265*********,Email:***********@*****.***
Mr. M.Chiumia(HR)Sunbird Lilongwe Hotel
Cell: +265*********, Email: robertchiumia2sunbirdmalawi.com
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