Customer Service P E
Resume:
***************@*****.***
Charlotte, North Carolina
C O N T A C T
C U S T O M E R S E R V I C E
R E P
W O R K E X P E R I E N C E
E X P E R T I S E
Annisha George
Convergys
Direct calls to appropriate departments/ support.
Manage a wide variety of administrative/ customer service task quickly and efficiently.
Answer inbound calls promptly and effectively.
Manage/update Account information as nessasary.
Provide product knowledge, up sell product
Maintain a great relationship/loyalty with customers to promote customer retention.
2017~ 2019
IQor
Fast pace inbound call center
Manage accounts and billing
Sell Products and accessories, Upselling when available Provide customers with product knowledge
Help to resolve complaints and issues in a time let manner 2019~2020
Logistics Health Inc
Customer support / Appointment Setter
Assist with setting Covid appointments
Manage Location hours and guidelines
Provide clients with information neededfor a successful interaction at the sites
Insure all patient information is accurate and up to date Check patient results and provide Clint with information for follow up appointments
2020~2021
A A D I L A H G E O R G E
Progressive Casualty
Ins.
Customer Communication
Active Listening
Time Management
Typing Speed & Accuracy
Data Entry
Feedback Management
Conflict Resolution
Account management and up selling
Adaptability
Multitasking
MS windows efficient
Languages
English
Reference Name
Andrea Shannon
2022~Current
Assist with providing accurate information to assist customers in choosing coverages
Manage billing and policy coverages
Upsell
escalate issues and reach out to customers in a
timely manner with updates and solutions
Contact this candidate