Customer Service Technical Recruiter

Sumini Ashok Jordan Ph: 248-***-****

Email: ******.******@*****.***

SUMMARY

Experienced technical recruiter with sourcing, screening, presenting, and recruiting good candidates for technical, Healthcare, Business professionals and Engineering requirements.

PROFESSIONAL EXPERIENCE

Epitec, Southfield, MI

Recruiter

June 2021 – June 2023

*Working to place candidates at John Deere, BCBS (HCSC), BCBS-MI, Relx, Ford, GM, and other major companies.

*Utilize recruiting strategies to identify qualified candidates through various tools such as LinkedIn Recruiter, Monster, Zip Recruiter and Indeed.

*Responsible for qualifying IT candidates across the United States with various types of work authorizations, such as F1 CPT/OPT, L2 EAD, TN, H1B, H4 EAD and Green Cards.

*Match candidates’ strengths with client requirements by souring, screening, and interviewing candidates.

*Negotiate wages, terms, and conditions of employment with candidates.

*Communicate effectively with others to maintain a positive, productive environment.

*Maintain relationships within the industry to provide excellent customer service, gain industry knowledge and obtain referrals.

*Managed candidate offer process including presentation of employment offer, negotiation and closure.

*Facilitate the end-to-end recruitment process; including recruit/source, interview, selection and on boarding of new contract hires

*Managed high volume hires and required load to high quality hard to find candidates.

*Oversee onboarding tasks and ensure compliance with customer requirements.

*Utilized internal ATS for candidate and job requisition management.

*Achieved Recruiter “Pacesetter” status for two consecutive months in the year 2022 and achieved the ‘Impact Award’ for the year 2021.

Addy Home Fashions, Troy-MI

Administrative Assistant

Jan 2020-May 2021

*Offer customer service including but not limited to handling customer questions, problems, and concerns via email.

*Supporting the team in day-to-day work in relation to administrative tasks workload

*Handle the processing of daily orders, returns, and exchanges on the online shopping portals like Amazon, Walmart, Wayfair, eBay and Groupon.

*Work closely with client warehouse to make sure orders are shipped out accurately and on time and monitor and control inventory as needed.

*Add new products and update current products on the online shopping portals like Amazon, Walmart, Wayfair, and Groupon.

*Creating new lifestyle images as well as product images to list the products on online portals.

*Work with the owner to brainstorm improved ways of selling, marketing, and customer service.

Educational Qualification

Masters in Software Engineering from Noorul Islam College of Engineering, Tamil Nadu-INDIA, 2005

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