Customer Service Team Members

LUIZ ESTEVES

**** ** ****, *****, *****, FL (US) *********@*****.*** 689-***-****

PROFESSIONAL SUMMARY

I am from Brasil, American Citizen since 1996

love sports

Love learning new

EMPLOYMENT HISTORY

Apr. 2024 - Present

Miami, Florida

Cashier, Pollo Tropical

As a cashier at Pollo Tropical, my duties would typically include: 1. **Customer Service**: Greet customers warmly, answer questions about the menu, and provide recommendations.

2. **Order Taking**: Accurately take orders, whether in person, via the drive- thru, or over the phone.

3. **Processing Payments**: Handle cash, credit/debit card transactions, and gift cards efficiently and accurately.

4. **Preparing Drinks and Sides**: Assist in preparing and serving beverages and side items.

5. **Maintaining Cleanliness**: Keep the cashier area clean and organized, including sanitizing the counter, cash register, and other surfaces. 6. **Handling Complaints**: Address customer concerns and complaints professionally and escalate issues to the manager when necessary. 7. **Promotions and Upselling**: Inform customers about promotions and suggest additional items to enhance their meal.

8. **Balancing Cash Register**: Ensure the cash register is balanced at the beginning and end of shifts, reporting any discrepancies. 9. **Stocking Supplies**: Restock napkins, straws, cups, and other supplies as needed.

10. **Team Collaboration**: Work with other team members to ensure efficient operation and customer satisfaction.

10. **Team Collaboration**: Work with other team members to ensure efficient operation and customer

Mar. 2016 - Feb. 2020

Miami, Florida

Driver, Uber

As an Uber driver, my duties include:

1. **Driving**: Safely transport passengers to their destinations while adhering to traffic laws and regulations.

2. **Customer Service**: Provide friendly and professional service, greeting passengers and ensuring a comfortable ride.

3. **Navigation**: Use the Uber app and GPS to find the best routes, avoiding heavy traffic and construction zones.

4. **Vehicle Maintenance**: Keep your vehicle clean and well-maintained, including regular servicing and ensuring it meets Uber’s safety requirements. 5. **Safety**: Ensure passengers wear seatbelts, follow safety protocols, and manage any emergencies or issues calmly.

6. **Handling Payments**: Use the Uber app to process payments automatically; manage any cash transactions if necessary. 7. **Communication**: Communicate with passengers about pick-up times, destinations, and any delays or issues.

8. **Ratings and Feedback**: Encourage passengers to rate their ride and provide feedback; maintain a high driver rating.

9. **Compliance**: Follow all Uber policies and local regulations, including background checks and vehicle inspections.

10. **Time Management**: Manage your driving hours to maximize efficiency and earnings, and comply with Uber’s working hour limitations to ensure safety.

Feb. 2006 - Mar. 2016

Miami, Florida

Assistent Manager, delivery, cashier, team member anddishwashing, Dominos Pizza

Assistant Manager

1. **Supervision and Leadership**: Oversee daily operations, ensuring adherence to company standards and policies.

2. **Staff Management**: Schedule shifts, train new employees, monitor performance, and provide feedback.

3. **Customer Service**: Handle customer complaints and issues, ensuring customer satisfaction.

4. **Inventory Management**: Order supplies, manage inventory, and control costs.

5. **Financial Duties**: Manage cash, process payroll, prepare financial reports, and handle bank deposits.

6. **Health and Safety**: Ensure compliance with health, safety, and sanitation standards.

7. **Operational Efficiency**: Implement strategies to improve service speed and quality.

### Delivery Driver

1. **Order Delivery**: Deliver pizzas and other orders to customers promptly and safely.

2. **Customer Interaction**: Provide excellent customer service, handle payments, and address any concerns.

3. **Order Accuracy**: Ensure all items are included in the delivery and meet quality standards.

4. **Vehicle Maintenance**: Keep the delivery vehicle clean and ensure it is well-maintained.

5. **Navigation**: Use GPS and knowledge of local routes to optimize delivery times.

### Cashier

1. **Order Taking**: Greet customers, take orders accurately in-person, over the phone, or online.

2. **Processing Payments**: Handle cash, credit/debit card transactions, and maintain accurate cash register records.

3. **Customer Service**: Address customer questions, provide recommendations, and resolve complaints.

4. **Promotions and Upselling**: Inform customers about promotions and suggest additional items.

5. **Maintaining Cleanliness**: Keep the cashier area clean and organized.

### Dishwasher

1. **Cleaning Dishes**: Wash dishes, utensils, and kitchen equipment thoroughly.

2. **Maintaining Cleanliness**: Ensure the dishwashing area and kitchen remain clean and organized.

3. **Waste Management**: Properly dispose of waste and recycling materials. 4. **Supporting Kitchen Staff**: Assist with other kitchen tasks as needed, such as prepping ingredients or cleaning.

EDUCATION

Nov. 1978 High School Diploma

• Instituto Abel, Niteroi, Rio de Janeiro

Speak English, Portuguese and Spanish

Food handling

Time management

Attention to detail

Comunication Skills

Multitasking ability

Customer service

Organization Skills

Restaurant experience

Meal preparation

SKILLS

Expert

Expert

Expert

Expert

Experienced

Experienced

Expert

Experienced

Expert

Experienced

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