Customer Service Representative
Resume:
Platini Onarcisse
Austin, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Enterprise Mobility - Austin, TX
February 2023 to Present
First contact customer service and reservations specialist. Assisting customers with check-in for car rentals, creating, or modifying reservations, and POS credit card transactions. Responsibile for reviewing, and screening licences, and passport documents for international customers seeking to reserve. Upsell of additional products, vehicle protections, services, and fuel. Position may also require doubling as an Exit Booth Agent. Responsibile for identifying drivers before exit, attaching vehicle information to car rental reservation, and ensure safe and final check-out and exit of renter and vehicle.
Customer Service Representative
Teleperformance - Austin, TX
January 2021 to December 2022
Provide customer service, data entry, and troubleshooting assistance for Onstar, Onstar.com, my.gm.com, and the General Motors My Brand mobile app. Troubleshooting website account, vehicle wifi hotspot, and mobile app issues. Also responsible for creating and escalating cases to higher technical teams is basic troubleshooting does not resolve issues. Promotion and sales of Onstar, GM, and AT&T vehicle wifi data plans. Alorica Customer Service Representative
Alorica - Austin, TX
July 2018 to January 2021
Provide customer service, data entry, and troubleshooting assistance for Onstar, Onstar.com, my.gm.com, and the General Motors My Brand mobile app. Troubleshooting website account, vehicle wifi hotspot, and mobile app issues. Also responsible for creating and escalating cases to higher technical teams is basic troubleshooting does not resolve issues. Promotion and sales of Onstar, GM, and AT&T vehicle wifi data plans. Contact Representative/Dispatcher
Hussmann - Bridgeton, MO
July 2017 to March 2018
Inbound customer service, creating new service calls for commercial grocery chains requiring refrigeration or HVAC repair. Answering customer inquiries regarding previous service appointments or warranty information. Outbound calls to company technicians, dispatching to various sites across the country to render service.
Fraud Protection Agent
Sitel - Pompano Beach, FL
2016 to 2017
Credit Fraud Identity Team Agent.
Responsible for processing credit applications and confirming applicant identity. Monitoring active credit card accounts for suspicious or fraudulent activity. Outbound calls to applicants to verify identity, applications, and account activity. Outbound calls to financial institutions to verify financial activity. Access consumer records and credit history to verify identity, residency, proof of business, etc. Manage/Close accounts victimized by fraud.
File, submit, and escalate detailed investigative reports of fraudulent activity for company records, judicial records, and law enforcement.
Customer Service Rep
Inktel - Miami, FL
2014 to 2015
Responsible for handling high call volumes and making sound business recommendations. Handled inbound call customer service/technical support. Set up new customer accounts for The Florida Department of Education and ICTV Brands. Responsible for maintaining monthly performance goals and quotas. Ability to remain highly motivated in a service and sales environment Analytical thinker and problem solver, Multi-task oriented, Excellent oral and written communication skills Server/Cashier
LIME Fresh Mexican Grill - Miami, FL
2010 to 2011
Service at cash register and tables, food preparation and serving, cash handling, maintenance, leadership training
Retail Sales Associate
Macy's at Aventura Mall - Miami, FL
2007 to 2009
At register customer service, sales and marketing on sales floor, merchandising, maintenance, cash handling, inventory and stock duties Personal clientele base, over the phone orders
Education
High School Diploma
North Miami Senior High School
2007
Skills
• Call Center
• CSR
• Customer Care
• Customer Service
• Customer Support
• Refrigeration
• HVAC/R
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