Customer Service Representative
Resume:
Jennifer Mchargue
Customer Service Representative
Pasadena, TX 77502
***********@*****.***
Looking for a new and exciting career.
Willing to relocate to: Houston, TX - Pasadena, TX Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Support Services Group-Woodway, TX
January 2023 to June 2024
Answer phone calls and help customers with accounts Bank Customer Service Representative
Broadview Federal Credit Union-Waco, TX
April 2019 to June 2024
I answer calls to members and make transactions in the members account that the member asked me to do. Also,other banking tasks that can be done on phone and through online banking Customer Service Rep
Empereon-Waco, TX
February 2017 to June 2019
Answered the phone and helped customers that were having issues with their internet. I would assist the customer and try to help them get their internet fixed and run additional tests from my computer to try and get the customers issue resolved in and timely manner. Cashier
CEFCO Convenience Stores-Waco, TX
October 2018 to December 2018
I ran cash register and helped customers. Cleaned store stocked and any other duties asked to do. Was a temporary job to help out for the holidays
Stocker/cashier/shipping and receiving manager
Food Giant-Harrisburg, AR
October 2014 to February 2017
Would stock shelves with products that were sold in the store as well as clean off shelves and check dates of products out on the floor and remove out of date items and mark down those that could be. Ran cash register checking customers out and helping them out to their car if needed. I also would help unload trucks and ran floor jacks.
Trucking Dispatcher
C & S Trucking, Inc-Harrisburg, AR
June 2013 to October 2014
I would take in load information to be assigned to a driver. Would help assign drivers to appropriate loads to be hauled. Helped drivers when they called in with any issues they were having. Helped customers with issues and took down loads they needed picked up to be delivered or a delivery they needed brought to them. I entered all information from every call into the computer system. Substitute Teacher/Paraprofessional see
Valley Mills ISD-Valley Mills, TX
August 2012 to May 2013
I would fill in for the teacher and teach their class when they were absent. I would make copies, grade papers, help children when they needed, take care of any other needs the teacher or classroom had when asked. Help watch children in and out of classroom. Make sure children were safe and that all children were being treated in the correct manner.
Child Care Worker
Bellmead Baptist Calvary Child Care Center-Waco, TX August 2010 to August 2012
Directed children in the room, got together activities for them to do, directed them in those activities, read, worked with them on their letters and numbers. Helped potty train and taught them good hygiene. CASHIER
WAL MART-Bellmead, TX
August 2001 to January 2002
Took money for goods purchased at the store. Kept area clean and helped stock when needed. Also helped customers with any needs they had.
WAITRESS/CASHIER
CZECH AMERICAN REST-West, TX
October 2000 to January 2002
Took food and drink orders and delivered the customers orders to them. Made sure they were happy with their orders and made sure they had everything they needed while they were there. Brought them their ticket and then cash them out. Clean tables off and wash them down. Clean work station. Education
High school in Required
Axtell High School - Axtell, TX
August 1996 to May 2000
Skills
• Data Entry (Less than 1 year)
• Excel (Less than 1 year)
• Flash (Less than 1 year)
• Internet Explorer (Less than 1 year)
• Mainframe (Less than 1 year)
• CSR (1 year)
• Customer Service (5 years)
• Call Center (1 year)
• Customer Care (5 years)
• Insurance Sales (2 years)
• Residential Cleaning (5 years)
• Computer Skills (2 years)
• Childcare (3 years)
• Word Processing (1 year)
• Cash Handling (10+ years)
• Commercial Cleaning (5 years)
• English (10+ years)
• Typing (6 years)
• Cashiering (5 years)
• Front Desk (Less than 1 year)
• Office Experience (5 years)
• Administrative Experience (1 year)
• Microsoft Outlook (1 year)
• Cold Calling (2 years)
• Clerical Experience (2 years)
• Time management (5 years)
• Order fulfillment (3 years)
• Computer literacy (2 years)
• Merchandising (2 years)
• Microsoft Office (4 years)
• Phone Etiquette (10+ years)
• Order Entry (2 years)
• Upselling (1 year)
• Retail Sales (5 years)
• Sales (2 years)
• Outbound sales (2 years)
• Microsoft Excel (1 year)
• Live chat (1 year)
• Software troubleshooting (Less than 1 year)
• Microsoft Word (5 years)
• Basic math (10+ years)
• Pricing (3 years)
• Microsoft Windows (2 years)
• Troubleshooting (7 years)
• Technical Support (Less than 1 year)
• Help Desk (Less than 1 year)
• Computer Networking
• Management (2 years)
• Dispatching (1 year)
• Leadership (2 years)
• Supervising experience (2 years)
• Anatomy knowledge
• Medical terminology
• Presentation skills
• Communication skills
• Infant care (10+ years)
• Desktop Support
• Retail sales
• Cash register
• Merchandising
• Sales
• Customer service
• Cash handling
• Upselling
• Heavy lifting
• Live chat
• Telemarketing
• Pricing
• Insurance sales
• Cold calling
• Order fulfillment
• Technical support
• Order entry
• Google Docs
• Supervising experience
• Hospitality
• Presentation skills
• Help desk
• Negotiation
• Leadership
• Conflict management
• Typing
• Front desk
• Accounts receivable
• Financial services
• Accounting software
• Driving
• Childcare
• HIPAA
• Accounts payable
• Clerical experience
Certifications and Licenses
Driver's License
May 2020 to July 2023
Paraprofessional Certification
Present
Assessments
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Early childhood development — Proficient
October 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have my certificate in Paraprofessional, I have worked filing, operating phones, fax, copier, scanners, and computers. Also have experience working with money and customer service. Computer Skills
Typing Speed 30 Words Per Minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Contact this candidate