High School Customer Service

Hockley, TX ***** 225-***-**** **************@*******.***

CAROLYN DUDLEY

Houston Community College, 22910 Colonial Pkwy

High School Diploma, 08/2014

Ross Sterling, 11625 Martindale Rd

High School Diploma, 06/1983

Ashworth College, 5051 Peachtree Corners Circle

Associate of Applied Science, General Studies, Expected in 12/2024 EDUCATION

15 Years as an Office Clerk, Hairstylist, Customer Service representative, 13+ years as a Production Supervisor, 10 years as a manager, 9 years as an Accounting Clerk, 5 years as an Administrative Assistant, and 4 years as a Retail Salesperson. Looking for a Career in Insurance as an Independent Desk Adjuster.

Seeking a position with a National Insurance Company to utilize my skills along with my compassion for people. I also have a passion for learning new exploring ways to do things. These qualities will help me to be successful in the field. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. PROFESSIONAL

SUMMARY

Database Software (Oracle, Access, etc.) Data Entry Terminal (PDT, Mainframe Terminal, etc.)

Desktop Publishing Software (InDesign,

etc.)

Email Software (Outlook, Thunderbird,

etc.)

Internet Browser (Internet Explorer,

Firefox, etc.)

Peripheral Devices (Scanners, Printers,

etc.)

Personal Computers Presentation Software (PowerPoint, Flash, etc.)

Spreadsheet Software (Calc, Excel, etc.) Word Processing Software (Word, WordPerfect, etc.)

SKILLS

LOCATIONS ● Texas, Arkansas

● Louisiana, Minnesota

● Mississippi, Maine

● Michigan, North Carolina

● New Mexico, Oklahoma

● Oregon, Montana

● Alabama, Florida

● Georgia, India

● Kentucky, West Virginia

● Wyoming, Connecticut

● South Carolina, Arizona

● Nevada

CONTACTINFORMATI *****@********.*****.**

ON - XACTADDRESS

REFERENCES Available upon Request

Crawford Property Training, 06/25/2023, 08/01/2023, The training was on how to look up a claim in CPT and use next gen, etc. And view the scope work for an initial contact with the client about the damages.

TRAINING

ISS TEACHER 01/2024 to Current

Katy ISD, Katy TX

REMOTE WORK WORKING AUTO CLAIMS/CUSTOMER SERVICE 03/2022 to 05/2023 Crawford -State Farm, Remote

WORK HISTORY

● Take Attendance

● Facilitate the lesson that was left by the teacher

● Manage the classroom! Bathroom breaks /lunch

● Collect the work that was done for the day and leave the work on the teacher's desk

● Leave the teacher information on what went on in the class

● Make sure Students are let out on time

● Began your after-school duties if the teacher has any Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

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● Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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● Answered constant flow of customer calls with minimal wait times.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records. PASS BEHAVIOR TEACHER AIDE 07/2018 to 09/2021

Magnolia ISD, Magnolia, TX

WAREHOUSE ASSOCIATE PART TIME SEASONAL 08/2018 to 12/2018 Amazon Fulfillment, Houston, Texas

SUPERVISOR 06/1996 to 08/2016

Ricoh Office Solution, Houston, Texas

SALESCLERK 12/2009 to 01/2010

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Assist in providing a program of individualized behavior instruction utilizing PASS Model and Positive Behavior Supports

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● Assist with implementation of student goals

● Document confidential student Behavior Support Plans and progress

● Work cooperatively with teachers, staff, and students Receives product using frequency scanners, pulls and packs products and unloads shipments from trucks

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● Firsthand work

You can expect to oversee packages ranging from small envelopes up to boxes weighing up to 49 pounds

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● Be on the move

You should be willing and able to operate carts, dollies, hand trucks and other moving equipment to move enormous quantities of merchandise throughout a 10–12-hour day

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● Potential requirement to operate powered industrial truck equipment You may be asked to stow and pick items from our racks, which can be approximately 45 feet tall, and sometimes in narrow aisles

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● Managed printing jobs on Canon IR7110, Canon C7000VP, IR7105, and Ricoh Pro C901s

● Fix the Problem in Machines, Calibrate the Machines for color

● Change the toners in the fleet machines

● Perform the Technical Task on the Printers

Receive calls from customers about the printing problem and walk them through the produce how to fix the printer issues

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● Work as first point of contact customers who have related issue

● Use online tools to lookup the machine status

● Ping the IP address to see if the machine is online and responding Work with IT Department to check if there is IT related issue, if the job stuck in IT server then co-ordinate with IT to release the jobs from the Server

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● Make tabs in the jobs in color and B&W

● Print Engineering Drawings on engineering plotter

● Bind, cut, scan, copy jobs, receive electronic files and make tabs in between chapters

● Troubleshoot the printing machines, fix the minor problems

● Troubleshoot the clients desktop to work with the advance software Troubleshoot the machines, ping the IP addresses to see if the machine is connected to network and responding to the request

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● Insert the new IP addresses issue from IT department in the newly installed machines

● Check the network issues of client with printing problems

● Coordinate with IT department with any specific move or new install machines Macy's, Houston, Texas

● Compared merchandise invoices to items received to ensure that shipments are correct Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials

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Answer customers' questions about merchandise and advise customers on merchandise selections

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Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases

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Contact this candidate