Customer Service Representative

Louise Jolly Manyeah

**** ******* *** *********, ** 44102. 612-***-****. ****************@*****.***

Professional Summary

With four years of extensive experience in telephone customer service, encompassing sales, technical support, and customer care, I bring a robust skill set to the table. Proficient in utilizing leading customer service software, I excel in conflict resolution, ensuring optimal customer satisfaction. My aspiration is to transition into a managerial position, where I can effectively leverage my demonstrated abilities. As a dedicated senior customer service representative, I possess a rich background in both frontline engagement and supervisory responsibilities. My strengths lie in meticulously analyzing customer feedback, pinpointing improvement opportunities, and executing successful process enhancements. I am deeply committed to harnessing technology and data-driven insights to elevate both customer experience and operational efficiency.

Skills

•Office Desk Assistant

•Experience with patience greetings

•Professional stock associate

•Experience with picking and filling customer orders

•Customer Relation

•

Multitasking

•the ability to perform multiple tasks simultaneously or to switch between tasks efficiently. Skilled in handling various tasks at the same time without losing focus or efficiency.

Work History

Cashier 05/2023 – 02/2024

K&G Fashion Super Store

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.

Resolves customer issues and answers questions.

Bags purchases if needed.

Processes return transactions.

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

Verifies credit acceptance by reviewing and recording driver’s license number, and operating credit card authorization systems.

Balances cash drawer by counting cash at beginning and end of work shift.

Provides pricing information by answering questions.

Maintains checkout operations by following policies and procedures and reporting needed changes.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed.

Customer Service Associate 05/2022 – 08/2023

LiveOps

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.

Maintain an updated knowledge of the organization's products, services, and customer service policies.

Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

Participate in training opportunities provided by the organization or by outside entities.

Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Customer Service Representative 03/2021 – 05/2022

Arise

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

Learn to identify customer needs or desires in order to recommend the appropriate product or service.

Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

Keep a record of incoming inquiries to be able to reference at a later date.

Be able to process orders, forms, applications, or requests.

Work with colleagues when necessary to resolve customer complaints.

Provide feedback to other departments to help improve sales, marketing, and business processes.

Learn about the products inside and out to be able to answer any questions from customers.

Quality Control Inspector 09/2020 t0 Present

Life Core Biomedical

Develop and conduct a variety of tests on inbound materials from vendors and outbound products for shipping.

Ensure that all the quality check procedures put in place by the company are followed during every production phase.

Create comprehensive documentation for quality issues and note the corrective actions that were taken.

Educate production team on quality control issues and work with departmental managers to improve overall company safety and product quality.

Create process checklists and coordinate quality inspections with departmental managers.

Education

Diploma 11/21/2010

Seven Day Adventist High School

The following personalities have allowed me to use their names as reference:

Belinda Vazquez Manager

K&G Fashion Super Store

Cleveland Ohio

Cell: 216-***-****

Bruce Gisher Supervisor

LifeCore Biomedical

Chaska, Minnesota

Cell: 956-***-****

Ivory Coast Supervisor

Arise Work from Home

Cleveland Ohio

Cell: 404-***-****

Contact this candidate