Front Desk Customer Service

Theresa Novak

**** ******* **. *** #*, Yankton, SD 57078 605-***-**** ***************@*****.***

Skills & Abilities

• Over 30 years of customer service experience

• Over 11 years of experience in payroll and basic accounting

• Over 11 years of direct experience with front desk duties including scheduling and building positive, professional relationships with clients

• Excellent written and verbal communication skills

• Self-starter

Experience

COLLECTIONS SPECIALIST

FIRST NATIONAL BANK OF OMAHA 332 BROADWAY, YANKTON, SD

• Monitoring accounts to identify overdue payments

• Contacting debtors to arrange debt payoffs

• Keeping accurate records and reporting on collection activity

• Process payments and refunds

• Update account status records and collection efforts ADMINISTRATIVE ASSISTANT

INTEK CLEANING AND RESTORATION 827 HEMI DR #1, YANKTON, SD

• Schedule and confirm appointments for clients, customers, and supervisors

• Compose, type, and distribute routine correspondence

• Open, read, route, and distribute incoming mail or other materials and answer routine letters

• Establish work procedures or schedules and keep track of the daily work of cleaning/clerical staff

• Make copies of correspondence or other printed materials

• Learn to operate new office technologies as they are developed and implemented LAUNDRY SUPERVISOR

MOUNTAIN VIEW HOTEL 111 BAILEY ST. LIMA, WY

• Load articles into washers and oversaw laundry staff

• Start washers, driers, and turn valves or regulate equipment

• Folded linens, sorted, and placed fresh linens into hotel rooms

• Other duties as needed

2

LANDSCAPING

SELF EMPLOYED DEER BOULEVARD, YANKTON, SD

• Use hand tools such as shovels, rakes, hedge or brush trimmers

• Operate vehicles or powered equipment, such as mowers, tractors, twin-axle vehicles, electric clippers

• Other duties including trimming, planting, watering, fertilizing and bagging organic materials

• Other duties as assigned

CASHIER

ROAD RUNNER’S CONVENIENCE

• Coordinate scheduling and resolving scheduling conflicts

• Coordinate inventory records and place orders for stock items

• Reconcile cash drawers and deposit monies into bank

• Receive payment by cash, check, or credit card

• Listen to and resolve customer complaints

FRONT DESK CLERK

TRAVEL LODGE 1603 E. HWY 50, YANKTON, SD

• Accommodate hotel patrons by registering and assigning rooms to guests

• Issuing room keys or cards, transmitting and receiving messages

• Making and confirming reservations

• Presenting statements to and collecting payments from departing guests

• Duties such as cleaning rooms and laundry

• Duties as assigned

RECEPTIONIST

WOHLENMBERG RITZMAN AND CO. 207 DOUGLAS ST., YANKTON, SD

• Schedule appointments, maintain, and update appointments

• Answer telephones and coordinate activities

• Maintain and update filing, inventory, mailing, and database systems

• Operate office machines such as photocopiers, scanners, facsimile machines, and personal computers

• Process and issue employee paychecks, statements of earnings, and deductions

• Greet person entering establishment, determine nature and purpose of visit Education

HIGH SCHOOL DIPLOMA MAY 1984 YANKTON HIGH SCHOOL

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