Project Management Manager

JOSE “Joe” CANAS

MSIT PMP CISSP Security+ U.S. Navy Veteran

**** ** ***** ** *****, FL 33175

305-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Experienced engineering (Cloud, DevOps, Security & Compliance) project management leader with a PMP & CISSP certification and over 10 years of comprehensive experience. Skilled in directing software and cloud

projects across diverse environments, ensuring seamless integration of technology solutions. Proven track record in managing PCI-DSS compliance, conducting annual audits, and leading vulnerability remediation efforts. Effective in supervising technical teams, both onshore and offshore, with a background as Director at Fiserv/First Data. Proficient in utilizing Azure ADO, MS Project, CA Clarity PPM, and Planview PPM Pro to achieve project milestones and organizational objectives efficiently.

PMP Certified with over 12 years of Project Management experience.

CISSP Certified with over 10 years of Security experience in the PCI/DSS - Payment Card Industry.

Payment/eCommerce: (Credit/Debit/EMV/EFT/Digital Wallet/Tokenization) > 15 years exp @ First Data.

Direct Supervisory experience for more than 10 years as a Director at Fiserv/First Data managing a team of 15 technical resources (onshore/offshore) encompassing Developers, Prod Support, Testing SMEs, and IT Manager.

Hands on managing PCI-DSS compliance directives, assisting with annual audits, and finding or venerability remediation.

Hands on managing Penetration testing and Vulnerability Assessment engagements with direct contact with 3rd Party ASV (Approved Scanning Vendor like Rapid7).

MS Office: (proficient in all tools): Project, Project Center, Word, Excel, Outlook, Visio, and PowerPoint.

Project Mgmt. Tools: Azure ADO for setting up Iaas, PaaS, & Saas environments, MS Project, MS Team Foundation using Scrum/Kanban Agile methodology, CA Clarity PPM, Planview PPM Pro

PROFESSIONAL EXPERIENCE

AMSTAR SYSTEMS, WESTON, FL JAN 2023 – MAY 2024

IT SECURITY PROJECT MANAGER (CONSULTANT - NDA)

Assisted with conducting risk assessments that identified potential threats and data loss vulnerabilities in client’s infrastructure and made recommendations to implement DLP project to install security control measures to prevent potential egress of digital assets which have digital rights management implications.

Ran multiple pen testing engagement and vulnerability assessment. Interfacing with third party and internal infrastructure teams such as virtualization, storage, database, Networking, and application teams to resolve the pen testing and vulnerability assessments such misconfigurations and short comings in security controls and missing software patches.

Worked with senior management on creating roadmap/steps for implementing a successful DLP strategy such as conducting asset inventory and classifying the data (digital assets). Understand the risks to data leakage, developing policies and procedures, and procuring a DLP solution, and lastly establishing monitoring data usage and notification of digital asset egress.

Worked with Sr Management on creating DLP policies and procedures.

Working with a third-party Symantec DLP provider, championed the initiation, planning, execution, and closure of complex DLP security project which led to a 70% reduction in security risks and prevent the egress of client’s digital assets.

Led coordinating project implementation reviews, research, and postmortems to document key areas of improvement and lessons learned.

RSM - ACCOUNTING, TAX AND CONSULTING SERVICES, SCHAUMBURG, IL JUN 2021 - DEC 2022

IT SECURITY PROJECT MANAGER

Provide world class intuitive platforms and support structures, making it easier for clients provide high quality services, RSM embarked on transitioning their on-premise platforms to Azure cloud services.

Functionally worked as an IT Project Manager assigned to lead several on-premise to cloud conversions primarily working with Azure DevOps team (infrastructure) and AppDev teams (application).

As IT Project Manager working closely with Scrum Master SCM using Azure ADO to track DevOps team using Kanban board which provided a visual interactive space to plan and show work progress. It gives you a bird’s eye view seeing which work items are in progress, where the bottlenecks are, who the work is assigned to. I assisted as work progressed from idea to completion, I occasionally (when SCM was unavailable) updated the items on the board to help project progress.

Managed the operation of several Software as a Service portals.

Leading pen testing efforts for all above portals working with third party pen testing vendor Rapid7 from introductions, thru application demo, relaying daily PT reports, working with AppDev teams to proactively resolve discovered vulnerabilities as they were discovered helping to accelerate pen testing engagement and thereby reducing cost to RSM.

Assessment of their newly established MS Azure Platform. Worked with third party Optiv counterpart to scheduled meetings with RSM domain experts during a two-week period duration of interviews and platform scanning. Once Security& Privacy Assessment had concluded, I worked with each domain leadership in prioritizing discovered vulnerabilities and creating a MS Schedule (WBS structure plan) for completing the necessary work to resolve vulnerabilities and infrastructure misconfigurations. The domains involved were Network, Server, Storage, Database, Security, Corporate Governance & Compliance Management.

Tracked timelines, deliverables, and end of month budget reporting.

Assessed project risk and proactively resolving issues.

Attended daily standup calls, facilitated weekly status meetings with various teams assigned to specific tasks and monitor forward progress. And participated in several Agile ceremonies as required.

This included escalating delays in project deliverables if they were behind schedule to PMO leadership and functional area directors.

Led the project team and was responsible for communications, risks and budgets to ensure the Sr Management was satisfied with progress results.

Led coordinating project implementation reviews, research, and postmortems to document key areas of improvement and lessons learned.

COOP FINANCIAL SERVICES, DE MOINES, IA JUN 2019 - MAY 2021

IT PROJECT MANAGER (CONSULTANT)

Led COOP cross-functional teams from requirements through planning, execution, testing, and final implementation.

Simultaneously, was also responsible for leading three other projects related to Profile Chip Changes converting a CU’s credit card base from single to dual (contact and contactless) capability.

These projects required interaction with CU client and Fiserv Token, Plastics, and EMV project management and coordination.

Daily core activities included spearheading software development activities.

Tracked timelines, deliverables, and budgets.

Assessed project risk and proactively resolving issues.

Facilitated client weekly meetings and internal weekly meetings with various teams assigned to specific tasks and monitor forward progress. Applied fundamental transformation project management and business analysis knowledge and experience in information technology to manage the implementation of COOP related products and services.

Had a solid understanding of the tasks and resources required to manage an effective implementation and therefore was able to use previous knowledge to develop a complex project plan, implementation schedule and track tasks to closure to ensure the schedule achieved within predetermined budget.

Additionally, was responsible for user testing activities of the project.

Led the project team and was responsible for communications, risks, and budgets to ensure the client was satisfied with result.

SEMINOLE HARD ROCK SUPPORT SERVICES (SHRSS), HOLLYWOOD, FL SEP 2018 - APRIL 2019

SENIOR IT PROGRAM MANAGER (CONSULTANT)

Functionally worked as a Project Manager assigned to help manage facilitate Front of House (FOH) project initiatives.

Managed several projects with varying degrees of duration using waterfall methodology.

As an example, managed one large and one medium FOH project upgrades (re: software that managed slot machines and table games) which required traveling with team to implement updates at respective Casinos.

This required coordination with Scientific Games (vendor) and in-house deployment team consisting of DBA and Network Engineering teams as well.

For BOH, one of the projects involved an enhancement to their parking pass loyalty rewards intergradation with a 3rd party parking vendor.

Core activities included spearheading software development activities with 3rd Party Parking Vendor and Scientific Games.

Tracked timelines using MS project and Excel to meet deliverables, and budget constraints and used PowerPoint to show project progress.

Assessed project risk and proactively resolving technical issues.

Facilitated weekly meetings with various teams assigned to specific tasks and to monitor progress on the SDLC continuum.

NORWEGIAN CRUISE LINE, MIAMI, FL JAN 2017 - AUG 2018

IT PROJECT MANAGER (CONSULTANT)

As Project Manager recently assigned as contact point between tech resources and stakeholders with internal, and external teams located in South America.

The project objective was to rollout a new secure gateway portal that would provide Merchant Processing Services for Credit/Debit cards processing on a secure Internet Payment Gateway as well as a shopping Web-store-in-a-box solution processing.

The centralized portal with an open architecture for everything from traditional terminals to today’s mobile based devices will service customers with no access to “brick and mortar” financial services whose primary device to access the internet are mobile devices (IOS and Android) with Privacy & Security

This matrix-oriented environment was set to fulfill requirements initially for the Design Phase and will continue through the Build and Test Phases.

Because of the different geographical teams, an agile methodology is in place.

Prescheduled implementations have been scheduled to meet client expectations throughout the year to maximize effectiveness and reduce client disruption.

VIAMERICAS CORPORATION, MIAMI, FL JAN 2015 - DEC 2016

IT PROJECT MANAGER (CONSULTANT)

As one of the Project Managers with the integration of mobile devices and Money Transfer as a Service platform adds fully integrated, seamless, and secure international money transfer capabilities, including single sign-on, complete transaction histories and easy repeat transactions with previously saved recipients, all of which are available through the developed platform for Money Transfer as a Service (MTaaS). The company in its goal to digitally transformation itself, a project was initiated in 2014 to embark on building a new digital brand and identity that ultimately resulted in the completion in late 2016 of the online platforms.

The projects all used agile Scrum / Kanban methodologies working closely with Business liaisons and the use of MS Team Foundation Server as the basis of all project reporting and task assignments.

FISERV, FIRST DATA CORPORATION (FINANCIAL SERVICES), OMAHA, NE NOV 2012 - DEC 2014

IT MANAGER

Managed team of developers involving projects ranging from application support to infrastructure to client request to updating reports, to printing and embossing Credit Cards on multitude of systems ranging from Distributed to Mainframe based platforms.

The projects all used waterfall methodologies working closely with Business liaisons and the use of Clarity as the basis of all project reporting and task assignments.

The environment is a matrix-oriented organization where resources are acquired to fulfill requirements initially for project conception and initiation thru planning & design phases and then through Build and Test Phases.

Project implementations were prescheduled to meet client expectation throughout year to maximize effectiveness and reduce client and platform disruption.

Last assignment was the implementation of a very large scale, cross-functional, strategic initiative on behalf of Synchrony Bank (i.e. GE Financial Web Server replacements).

CITIGROUP INC., FT. LAUDERDALE, FL JAN 2011 - OCT 2012

VICE PRESIDENT - SENIOR IT PROJECT MANAGER

As Money trading platform VP was main contact point between tech resources and stakeholders for rollout of new currency trading platform across all Latin American countries.

The group focused on system that dynamically fed Rates, Yield Curves, Spot, and Cross Currencies tailored for each country. This required collaboration within country Product Control Unit, Treasury, Operations, and QA groups assuring all dates and deliverables were met according to specifications.

Built detailed project plans and worked with Business Representatives to create BRD documents for each country due to varying monetary and regulatory customs & regulations.

Managed project estimating activities and worked daily with technical teams.

Worked with QA and development teams to synchronize scope and coordinate efforts.

FISERV, FIRST DATA CORPORATION, CORAL SPRINGS, FL AUG 1997 - DEC 2010

IT DIRECTOR

As Director of the go-forward primary transaction processing platform at Fiserv/First Data Corporation (world’s largest Payment processor), responsibilities included a matrix-oriented organization as a project manager for the completion of all projects for this group using full product life cycle implementations which entailed 8 simultaneous projects on average.

This involved original platform development and any subsequent enhancements or customization, peak season preparation, annual compliance, and maintenance projects utilizing traditional software development life cycle (SDLC) methodology (waterfall).

Technologies used: IBM MF z/OS, COBOL2/CICS/VSAM/DB2/SFTP, Connect-Direct/ ISO8583.

Responsibilities included working with developmental staff and cross functional groups during all project phases, including, project initiation, planning, brainstorming, execution/development, testing, implementation, and support endeavors to develop, maintain, and customize all internally developed applications.

These projects were managed using Microsoft Project until transition to Clarity platform in 2010 and all project artifacts were stored on SharePoint. Extensively trained in management programs while at First Data such as SEI/CMM, Project Management, First Leaders, Team Dynamics, Corporate Ethics, and many other areas.

The last major project worked on with my team was the Trans Armor project, which involved adding encryption, and tokenization to the portion of the Acquiring platform called Host Data Capture (HDC) supporting debit and credit card processing for all major card brands: MC/Visa/Disc/Amex.

As co-Architect of HDC and supervisor, my responsibilities were managing the technical resources and the 24/7/365 application platform that captures all the transactions from the Frontend Switches and then reformats them to all our backend settling platforms.

Approximately 10 years of Project Management experience was attained while at this position while managing both onshore and offshore resources, project deadlines, and performing architectural duties as well.

Lead team to create disaster recovery process meeting high standards of zero RPO/RTO requirements.

Responsible for the overall management of production changes to meet audit standards for PCI-DSS.

Developed production audit information for annual internal IT Security Audit activities to comply with compliance requirements.

EDUCATION

Master of Science in Information Technology (MSIT)

Florida International University

Concentration in IT Security.

Graduated with GPA: 3.9 on a 4.0 scale.

Bachelor of Business Administration (BBA)

Texas A&M University

Majoring in Computer Information Systems.

College Honors: Graduated Cum Laude.

Graduated with GPA: Major 4.0, overall, 3.4 on a 4.0 scale.

ASSOCIATIONS

Member of ISC2 (International Information System Security Certification Consortium), 2024 - Present.

Member of PMI (Project Management Institute), 2010 - Present.

CERTIFICATIONS

CISSP #: 1889095, Expires: March 2027

PMP #: 1412909; Expires: May 2026

CompTIA Security+ Certification, ID# COMP0011022253760; Expires: April 2026

MILITARY

United States Navy; 6-year service; Good Conduct Medal Awarded; Honorable Discharge; DD214 available on request.

LANGUAGE SKILL

English: Speak/Read/Write fluent; Spanish: Speak fluent; Read/Write adequate.

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