Customer Service Marketing Manager
Resume:
*********@*****.***
Huntington Beach, CA
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Digitial Marketing
Clear Communicator
Team Leader
Copywriter
Bachelors of Arts/Major in Business
Administration
California State University,
Fullerton
2020-2022
Consulted for five businesses improving
operations in a group setting which
required communication,
problem-solving and research analytic
Associates Degree/Liberal Arts: Emphasis
in Public Administration
Golden West Community
College
2017-2019
Sales and Marketing Manager
20th Street Beach and Bikes
Staff Management: Hiring and training staff, creating and managing shifts, provide ongoing feedback and performance evaluations, resolving conflicts. Customer Service: Interacting with customers to provide assistance and advice, handling customer inquiries, complaints and returns. Ensuring a high level of customer satisfaction and repeat business. implementing customer loyalty programs and incentives. Delivering services promptly and on time to meet customers needs. Sales and Marketing: Developing sales strategies to maximize revenue, promoting products through various channels (social media, email campaigns, PR and SEO), experience in creating marketing materials such as brochures, flyers, and advertisements. Product Knowledge: In depth knowledge of bikes, cycling accessories, and related products. Ability to educate customers on product features and benefits. Adaptability and Creativity: Ability to adapt to changing market conditions and customer preferences. Creative thinking and problem-solving skills to develop innovative marketing campaign.
09/2023-Present
Dedicated and open-minded team player with a creative spirit and an easy-going demeanor. A natural problem solver, I am always ready to tackle any obstacle. I thrive in dynamic environments that challenge me to grow. Seeking a fulfilling and stable career to enhance my skills and knowledge. I bring to the table a positive attitude, a strong work ethic, unwavering dedication, patience, and exceptional customer relations skills through extensive experience in customer service roles. During my college years and subsequent career in marketing, I have honed my creativity, deepened my understanding of human psychology, and developed strong analytical skills to drive business profitability. My life's mission is to cultivate positivity in every setting, whether in interactions with customers, colleagues, or in my day-to-day life. E M M A R O D R I G U E Z
M A R K E T I N G M A N A G E R
Customer Service Experience
Open Market OC
Assisted customers with exchanges, returns and check out. Trained new employees at both locations and helped smalll business owners sell and maintain their displays. Customer Service Expert
REI
Assisted an average of 40 customer per day in finding the best products for their needs.Stocked, replenished, and organized inventory with accuracy. Maintained presentable merchandise displays. Sales pitching for the REI memberships. Problem solving customer service in returns and exchanges. Assisted customers with online orders Java Point
Delivered great customer service & took care of conflict. Key holder for opening and closing shifts. Maintained a clean and professional apperance for guest satisfaction. Latte art and knowledgable of the science behind coffee. Worked under pressure, fast and accurately. Marketing Experience
Virtual Assistant - Meleesa the Salon
Marketing curator for new upcoming brands. Coordinated weekly content calendar and designed original content for Instagram and Facebook. Customer relations via Instagram, Facebook, Emails, and Shopify.
Marketing Curator - Beyond Freedom (Internship)
02/2023-09/2023
10/2021-11/2022
10/2016-10/2021
02/2021-12/2021
R E F E R E N C E S
Jacob Wheeler
(951) 719 - 6200
*****@*************.***
Lee Gatlin
(714) 478 - 4216
***@******.***
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