Service Representative Customer

Bianca Henighan *** Boyte St Monroe NC, ***** Tel: 980-***-**** Email: ***************@*****.*** Career Objective: I am looking for a position where I will be able to use the research and case management experience in my prior employment. In addition, I would continue to use and build on the administrative experience acquired in my employment. Through the position listed, I have acquired in depth and diverse knowledge about the field that I hope to fully utilize in this new position. Work History Cashier, Bi Lo Monroe, NC 1/2021 – Current Customer Service Representative, Iqor Charlotte, NC 5/2008 – 2/2011 Respond to inquiries and questions from customers and clients, establish and cancel services at customer’s request, submit work order to interrupt service, collect and process payments on utility bills, prepare payment arrangements and correspondents, accept inbound calls and placing outbound calls within a call center environment and perform clerical duties as well. Paralegal Collector, Brock & Scott LLP Charlotte, NC 8/2007 – 5/2008 Demonstrate administrative and clerical duties, perform problem solving skills, collect and process customer’s payment on delinquent and charge off accounts, address all questions and inquiries from clients and customers, retrieve supportive documentation from clients, utilize all Federal laws and restrictions. Medical Collector, PMAB LLP Charlotte, NC 1/2006 – 8/2007 Collect and submit medical coverage information to receive direct payments, process information for billing purposes, complete several administrative and clerical duties, answer all questions and inquiries from clients and customers, perform problem solving skills, provide supportive documentation from clients, use all collection resources, attempt to resolve matter wit payment arrangement, explain importance of the payment arrangement, adhere to all Federal laws and restrictions. Paralegal Collector, Wolpoff & Abramson LLP Washington, DC 2/2000 – 6/2003 Verify employment status and bankruptcy petitions, prepare judgments on uncollectable accounts, collect and process payments on charge off loans and medical bills, complete several administrative clerical duties, attempt to resolve matter with payment arrangement, retrieve supportive documentation from clients, perform problem solving skills, address all questions and inquiries from clients and customers, comply to all Federal laws and restrictions. Customer Relations, State of North Carolina Department of Transportation Matthews, NC 12/1997 – 7/1998 Conducted surveys for local area businesses and industries to be used in the development of a transportation planning model, obtained employment data from businesses and industries in the area by telecommunications or personal contact, evaluated homes in the area to assess the condition, record precise census data onto logs, greet customers and provided directions to necessary locations within the department. Collector, Union Acceptance Inc Monroe, NC 9/1995 – 12/1997 Prepared and calculated customer’s delinquent accounts, collected payments on customer’s accounts, contacted appropriate parties to conduct authorized credit checks on new accounts and close financial loans, skip traced delinquent and charged off accounts. SCHOOL ATTENDED Howard University Washington, DC 5/2003 Paralegal Certification Central Piedmont Community College Charlotte, NC 2/2010 Student References: Available upon request.