Azure Cloud Project Management

Jeson Finney Hot Springs, AR 501-***-****

*************@*****.***

IT Analysis Cybersecurity Project Management

Qualifications Profile

Security tools expert, including advanced CrowdStrike, Zscaler, and Knowbe4, vital for effective threat management and systems security. Cloud administrator with experience managing and implementing IT security plans within Azure Cloud and Microsoft 365 environments for efficient cloud operations. Complex problem-solver and communicator, able to resolve technical issues and manage vulnerabilities to enhance enterprise security posture. Leader in IT project execution, from security solutions to operational systems. Skills & Technologies

General: Azure Cloud Administration; Desktop & Remote Support; Vulnerability Assessment; Computer Networking; Mobile Device Repair & Troubleshooting; Security Posture Improvement; Threat Monitoring; Incident Response; Security Information & Event Management (SIEM); Intrusion Detection/Prevention; Endpoint Protection; Network Protocols; Attack Vector Analysis; Regulatory Compliance; Teamwork & Collaboration Security Tools: CrowdStrike; VeloCloud; Ubiquity; Zscaler; Knowbe4; CrowdStrike Falcon Cloud Platforms: Azure Cloud; Microsoft 365 Admin

Technical Support: Nova Ticket Tracking System; Atera Networking: TCP/IP; DNS; DHCP; VPN

IT Governance: Risk & Vulnerability Assessments; Compliance Monitoring; NinjaOne Scripting: PowerShell

Professional Experience

Super-Sod, Cartersville, GA (Remote) SOC Analyst Help Desk Analyst, 2022 – Present Lead projects to bolster IT infrastructure, security, and operational efficacy, safeguarding digital assets and optimizing IT processes. Manage daily security operations, address common vulnerabilities and exposures (CVEs), and monitor potential risks, backed by 6 years in mobile and desktop support and expertise in Azure Cloud administration. Conduct vulnerability assessments to enhance organizational security and IT continuity, resolving issues independently and within teams. Select Projects:

Zscaler Implementation

Network Security: Enhanced network protection with advanced firewalls and VPNs, allowing tailored security measures for each department and secure remote access via ZCC for VPN tunneling.

Efficient Monitoring: Improved organization’s ability to quickly respond to security threats, by pairing Zscaler with CrowdStrike, which integrated real-time security monitoring. Fresh Services Ticketing System Implementation

Streamlined IT Support: Centralized IT support system, increasing efficiency and responsiveness, by enabling ticket creation via multiple channels and from various user groups.

Enhanced Asset Management: Prevented resource mismanagement by establishing inventory tracker. CrowdStrike Implementation

Advanced Threat Detection: Enhanced threat detection capabilities across multiple platforms by implementing CrowdStrike sensors, protecting against sophisticated threats like zero-day exploits.

Control & Vulnerability Management: Strengthened control over IT-distributed USB devices and proactive management of vulnerabilities, reducing security breach risks and maintaining system integrity. Best Buy, Hot Springs, AR Geek Squad Consultation & Repair Agent, 2017 – 2022 Delivered extensive technical support, troubleshooting, and customer education related to technology and security principles, ensuring alignment with organizational goals. Documented support activities in Nova and used proprietary software for system diagnostics and compliance monitoring.

Select Contributions:

Enhanced System Security: Improved system stability and security by performing in-depth malware removal and operating system restorations, including Blue Screen of Death (BSOD) recoveries.

Advanced Troubleshooting: Identified and resolved complex technical issues using advanced troubleshooting skills, and meticulously constructed detailed service tickets, enhancing resolution process and client satisfaction.

Asset & Documentation Management: Handled technical assets through precise tracking and maintenance, upholding high standards in service documentation for seamless operations.

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