Customer Service Agent

Gianna Freeman

346-***-**** *************@*****.***

Summary

Experienced Customer Service Agent who is able to create an efficient work environment based on the company’s guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support inbound phone sales and exceeding customer expectations..

Experience

CDC Agent, Group 1 Automotive

Houston, TX – August 2018- Present

Assist service advisors with customers

Inbound and outbound calls

Handle and redirect customer queries

Take and distribute messages

Maintain current/new customer information in a system of record

Responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.

Priceline, Remote Customer Care

Houston, TX – December 2017- Present

Answering product and service questions.

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

BDC Agent, Parkway Chevrolet –

Tomball, TX - April 2017 to August 2018

Assist service advisors with customers

Inbound and outbound calls

Handle and redirect customer queries

Take and distribute messages

Maintain current/new customer information in a system of record

Responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.

Agent/Customer Service, Citi Bank –

Humble, TX - October 2016 to April 2017

Proven success in collections

Consistent track record with resolving unreconciled bank transactions

Coordinating multiple accounts receivable processes

Rural Carrier Associate (RCA) USPS -

Cleveland, TX - March 2015 to October 2016

Responsible for the safe and efficient delivery and collection of the U.S. Mail

BDC Agent, Potamkin/North Freeway Hyundai -

Houston, TX - February 2015 to July 2016

Assist service advisors with customers

Inbound and outbound calls

Handle and redirect customer queries

Take and distribute messages

Coordinate meetings and appointments

Assist with an organization of company functions and events

Manager, Café Rian Cajun Cafe -

Humble, TX - March 2013 to March 2015

Create schedules for employees

Accounts payable and receivable

Payroll

Office duties (type, print, copy, and answer phones)

Customer Service/ Sales Rep

Education

Accounting, University of Houston, Houston, Texas

[2018-present]

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