Front Desk Customer Service

brooke seaver

** ****** **, ******* ******, CA 949-***-**** ******.******@*****.***

Summary

Responsible and results oriented, seeking to enhance the management team of a quality company via my organizational proficiency, impeccable work ethic. Core Competencies Include:

● Great People Skills/Multitasker ● Proficient Team Leader ● Identifying Critical Issues/Problem Solving ● Positive and Flexible Attitude

● Excellent Customer Service ● Strong Written & Verbal Communicator

Experience

Hammer & Nails Salon November 2022 to Present

Front Desk/Receptionist/Sales Associate

Responsible for Opening and Closing Salon

Providing tours to new members around the Salon

Answering phone calls/emails/texts for appointments

Greeting and checking in members in for hair/nail appointments

Process Payments for Services

Closing register/Closing invoices

Inventory Management

Manage hair stylists/nail technician’s schedule’s

Restocking product

Training new employees

Membership Sales/Provide information for memberships

Coto de Caza Golf & Racquet Club August 2021 to November 2022

Front Desk/Receptionist

Receive incoming calls from Members/Club House/Golf & Racquet Club

Restock towels/Laundry

Checks members in and out of the Gym/Tennis Courts/Pools

Hourly cleaning of Gym and surrounding areas

Processes Payments for Tennis Lessons/Personal Trainers

New Membership Tours

Starbucks Cafe assistance when needed

Managed Kids Club (Watched up to 11 Children)

Reservations and Services Management

Work with Excel spreadsheets

Education

Capistrano Union High School, San Juan Capistrano- High School Diploma

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