Customer Service Experience Agent
Resume:
Eh Pla Soe
Decatur GA **035
*********@*****.***
GADL#: 070169633
Summary:
Committed to “safety first”. Complies with local, national and federal regulatory agencies. A highly experienced customer service professional with proven ability to handle all facets of work associated with house furniture and baggage. Practices safety-conscious behaviors in all operational processes and procedures. Lifts, load, unload, and transports baggage, mail, and cargo from loading equipment from trucks. Known for self-discipline and trust worthiness and being able to handle tight deadlines and critical situations with a steady hand and sound judgement while remaining focused on safety and cost effectiveness. Enjoys overcoming challenges and finding applicable solutions with positive outcomes. Team oriented and looking for ways to bring value to an organization. Over four years of working with different types of forklifting equipment, carrying out different types of welding and installing electrical conduits. Over six years of experience in electronics installations, troubleshooting skills. Excellent knowledge in the operations of microcomputers, microprocessors, multi-vibrators, Schmitt triggers and clippers.
Work Experience:
KBP Foods 07/12/2023-Present
Customer Services Agent
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Atlanta Technical College -Training 08/07/2022-06/15/2023
Avionics Support Mechanics- Soldering, Safety wire, & Connector:
Perform aircraft preventative maintenance and unscheduled repairs.
Develop, maintain, and repair aircraft avionics and navigation systems.
Communicate with mechanics and avionics technicians to troubleshoot non-avionics and engine-related issues.
Support flight line operations such as ground handling, ramp operations, and fueling.
Assist and oversee aircraft pre-delivery inspections.
Perform aircraft taxi inspections.
Communicate with pilots and mechanics to get necessary approvals for scheduled maintenance.
Operates automatic test equipment to locate, diagnose, and repair defective parts.
Performs inspections and preventative maintenance on ground and airborne systems.
Troubleshoot, repair and modify avionics, electrical and instrumentation systems installed on aircraft.
Use intricate test equipment such as multi-trace oscilloscopes, frequency counters, multi-meters and other avionics test equipment to perform troubleshooting and operational checks.
Perform removal, repair, installation, inspection, and operational check of system components.
Make entries in aircraft logs and records and is responsible for providing guidance and technical expertise to less experienced technicians throughout all aircraft maintenance and/or modifications efforts.
Atlanta Botanical Garden, GA 08/14/2020-07/02/2022
Groundkeeper
Maintaining site landscaping.
Maintaining lawns, trees, shrubs, flowers, turf, and irrigation.
Fertilizing lawn, trees, flowers and shrubs, and spreading mulch.
Trimming trees, hedges, and shrubs, and preventing and eliminating weeds.
Operating and maintaining hand tools, such as loppers, saws and shovels efficiently.
Operating and maintaining trucks and power tools.
Utilizing insecticides, fertilizers, and chemical sprays to treat diseases.
Keeping grounds free from trash, litter, and debris, and emptying trash receptacles.
Conducting basic irrigation audits and performing basic irrigation repairs.
Removing snow by using a shovel or snow blower.
Mary Lou Enterprise-Unpaid (Shadowing) 04/12/2018-07/20/2020
Bike Mechanic
Diagnose and troubleshoot electric bike and electric scooter issues, including electrical, mechanical, and electronic components.
Perform repairs and maintenance tasks such as replacing batteries, motors, controllers, brakes, tires, and other related parts.
Conduct routine inspections to identify potential problems and perform preventative maintenance.
Follow manufacturer guidelines and specifications to ensure repairs and maintenance are performed accurately and safely.
Utilize specialized tools and equipment to complete repairs and adjustments effectively.
Keep detailed records of repairs, maintenance activities, and parts inventory.
Provide exceptional customer service by addressing customer inquiries, concerns, and providing guidance on proper vehicle operation and maintenance.
Stay up to date with the latest industry trends, technological advancements, and best practices in e-bike and e-scooter repair.
Collaborate with other team members to improve repair processes, share knowledge, and contribute to a positive work environment.
Adhere to all safety protocols and guidelines to protect yourself, colleagues, and customers from accidents and injuries.
Education:
Clarkston High School
HSD
Atlanta Technical College
Avionics Bench Technology
Elements 1
Elements 8
Elements 3
NCATT-AET
References:
Bossade, Akanni
KBP Foods
2532 Westerly Chapel Road
Decatur GA 30035
Phone: 404-***-****
Email:**************@*******.***
Chris Choi
Atlanta Botanical Garden
Manager
1345 Piedmont Ave. NE
Atlanta GA 30309
*****.***@*******.***
Mark Caldwell
Manager
Stone Mountain Park-HFEC
1000 Robert E Lee Blvd,
Stone Mountain GA 30083
Phone770-498-5685
*********@*****************.***
Mary Lou
Manager
Mary Lou Enterprise
1958 Starfire Drive NE
Atlanta GA 30345
Phone: 404-***-****
Email: ***********@*****.***
Contact this candidate