Software Engineer Senior

Carlos Green

1-925-***-**** *********@*****.*** https://carlosgreenpersonalsite.com

Professional Experience

Senior Software Engineer ServiceNow Santa Clara, CA Nov 2020 - Current ******.*****@**********.***

Developed in Javascript, HTML5 / HTML, CSS, and ReactJS programming languages to provide customer-specific UX experience. Engaged in advanced backend scripting and front end web service development while providing training among 3 separate teams.

- Won the Q1 2024 Llama Award for upping the issue resolution in my region from 15% to 17% globally combined with 28 other team members

- Achieved the highest issue resolution count in the history of the US West region during Q1 for any 3-month quarter

- Attained ServiceNow's application developer and ServiceNow systems administrator certification since 2020

- Implemented features on ServiceNow's Conversational Interfaces chatbot that uses Natural Language Understanding / Artificial Intelligence topics to reduce incident case creation by up to 25%

- Completed debugging background - scripts to determine modified widgets to increase instance performance from 20+ seconds to 10+ seconds

- Expanded in ServiceNow's UI Builder which uses Seismic UI to render web components decrease site speed and load time by 20%

- Earned over 42+ badges and 10+ certificates on https://nowlearning.com

- Eliminated 2% of issues on ServiceNow's mobile platform and column-level encryption leading to increased customer satisfaction

- Deployed, and configured front-end ui/ux features on ServiceNow's ITSM cloud platform through code reviews/testing while maintaining 100% code quality. Software Engineer Full Stack C0d3 Santa Clara, CA Dec 2019 - Oct 2020 Followed development best practices for unit testing/code reviews from 0% to 60% while developing websites, mobile applications, servers, back-end, and API development. Provided trained students through one-on-one leadership and mentored staff members on how to boost collaboration by 50%.

- Contributed 19% of the pull requests on Github to add the core coding algorithms and data structures

- Led the MongoDB backend for https://learndatabases.dev which increased the site's database capacity by 20%

- Conducted live in-person lectures about the product for students increasing retention rate by 35%

- Transformed the previous website and code base into more modern designs increasing site speed to under 3 seconds on average

- Refactored the test-driven development to resolve existing bugs in the codebase and improve existing code testability reducing technical debt by 3% to the existing codebase

- Reliability demonstrated by showing up every workday 100%

- Software Development for full-stack web applications for learning computer science as a platform website for people from non-traditional backgrounds transition into the tech field by roughly 25%.

Education

Bachelors Biology Arizona State University Start: August 2012 End: June 2016

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