Customer Service Representative
Resume:
Evelin Arrellano
Customer Service Expert
Denton, TX 76207
*********@*****.***
Dedicated and experienced retail professional with 8 years of customer service expertise. Seeking a customer service role to leverage strong communication skills, problem-solving abilities, and a proven track record of delivering exceptional customer experiences. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Connexus Resource Group - Remote
August 2023 to Present
• Strong communication skills, both verbal and written, to interact effectively with clients and healthcare professionals.
• Proficient in using customer relationship management (CRM) software and other tools for program enrollment and tracking.
• Ability to work independently and manage time efficiently in a remote work setting. Problem-solving abilities
Multitasking and time management
Managed inbound and outbound customer inquiries and concerns. Followed HIPAA regulations to enroll members in to a medically tailored meal program. Demonstrated effective problem resolution and communication skills. Achieved consistently high customer satisfaction scores. Customer Service Associate & Shift Lead
Walgreens Boots Alliance - Denton, TX
January 2016 to March 2023
Customer Service Experience:
• Assisted customers in a busy retail environment, providing product information, answering queries, and resolving issues promptly and effectively.
• Managed point-of-sale transactions, ensuring accuracy and maintaining a high level of attention to detail.
• Collaborated with team members to ensure a smooth shopping experience and to meet sales targets.
• Conducted price checks, verified product availability, and assisted in processing returns and exchanges.
• Contributed to maintaining a well-organized store appearance through restocking, cleaning, and organizing displays.
Shift Lead Experience:
• Managed daily operations of the store during assigned shifts, overseeing staff and ensuring efficient store performance.
• Supervised team members, providing guidance, training, and support to ensure consistent and excellent customer service.
• Coordinated with management to implement sales strategies and achieve targets.
• Conducted regular inventory checks and replenishment to maintain well-stocked shelves and minimize out-of-stock situations.
• Handled cash management, including cash drawer reconciliation, ensuring accuracy and compliance with company policies.
• Resolved customer concerns and issues promptly, maintaining a positive attitude and fostering customer loyalty.
• Collaborated with team members to maintain a clean and organized store environment, including merchandising and displays.
Skills:
• Customer-focused mindset with a dedication to providing exceptional service
• Proficient in retail operations and point-of-sale systems
• Detail-oriented with strong organizational skills
• Problem-solving and decision-making capabilities
• Excellent verbal and written communication skills
• Team collaboration and leadership skills
• Attention to detail and accuracy
• Time management and multitasking capabilities
References available upon request.
Guest Service Expert
Smashburger - Lewisville, TX
November 2015 to January 2016
Experience:
• Greeted and seated guests, providing a welcoming atmosphere and assisting with menu recommendations.
• Took orders accurately and efficiently, ensuring special requests and dietary preferences were noted.
• Served food and beverages promptly, maintaining a high level of customer satisfaction.
• Managed cash transactions and processed payments, handling transactions with accuracy.
• Addressed customer inquiries and concerns in a friendly and professional manner.
• Collaborated with kitchen and service staff to ensure orders were prepared correctly and delivered promptly.
• Maintained a clean and organized work area, contributing to a positive dining environment. Skills:
• Excellent customer service skills, with a focus on creating a positive dining experience.
• Strong communication abilities, both with customers and team members.
• Proficient in using point-of-sale systems for order processing and payments.
• Ability to multitask and thrive in a fast-paced restaurant setting.
• Detail-oriented approach to maintaining cleanliness and hygiene standards.
• Team player with a willingness to assist in various roles as needed. Sales Associate
Party City - Denton, TX
October 2015 to October 2015
Experience:
• Delivered exceptional customer service, assisting shoppers in finding products and answering inquiries.
• Operated cash registers efficiently, handling transactions accurately and processing payments.
• Collaborated with team members to maintain organized shelves, visually appealing displays, and orderly store layout.
• Contributed to seasonal and holiday setup by creating attractive displays and themed sections.
• Assisted in inventory management by conducting stock checks and communicating replenishment needs to management.
• Processed returns, exchanges, and refunds according to store policies, ensuring customer satisfaction.
• Managed phone inquiries, providing information and directing calls to appropriate store departments. Skills:
• Exceptional customer service skills, dedicated to creating a positive and enjoyable shopping experience.
• Proficient in using cash registers and accurately processing transactions.
• Strong product knowledge of Party City's merchandise, enabling effective customer assistance.
• Clear and effective communication skills, both verbal and written.
• Detail-oriented approach to visual merchandising and maintaining store presentation.
• Ability to thrive in a collaborative team environment, adapting to fast-paced retail settings. Put Order Filler
Walmart Distribution Center - Sanger, TX
September 2014 to September 2015
Experience:
• Demonstrated expertise in picking, packing, and verifying orders, maintaining an error-free rate.
• Utilized RF scanners and computer systems to process orders.
• Collaborated with cross-functional teams to achieve daily targets and ensure seamless workflow.
• Ensured compliance with safety protocols, contributing to a safe working environment. Skills:
• Proficient in using RF scanners and warehouse software for order processing.
• Strong attention to detail and accuracy in order fulfillment.
• Exceptional ability to work efficiently in a high-volume, fast-paced environment.
• Effective communication and teamwork skills, contributing to a positive work atmosphere.
• Basic knowledge of inventory management and replenishment procedures. Education
Trade in Cosmetology
Ogle School of Hair Skin Nails - Denton, TX
2013 to March 2014
Billy Ryan High school
June 2011
Skills
• Customer service
• Leadership
• Conflict management
• Typing
• Shift management
• Computer skills
• Bilingual
• English
• Spanish
• Communication skills
• Time management
• Phone etiquette
• Windows
Languages
• Spanish - Fluent
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