Customer Service Representative
Resume:
Anita Nelson
Customer Service Representative with 5+ years of Experience
Thomasville, NC 27360
**************@*****.***
I am experienced in delivering exceptional customer service, I'm a detailed - oriented and results - driven customer service specialist skilled in effective communication, problem - solving, and conflict resolution, proven track record of exceeding customer expectations and enhancing client satisfaction, dedicated to maintaining high service standards while achieving performance targets. I am reconized for adaptibility, empathy, and professionalism in customer interactions. I am seeking to leverage my strong customer service skills and proven track record in a dynamic team enviroment, Authorized to work in the US for any employer
Work Experience
Preventative Healthcare Advisor /Customer Service/Appointment Setter Life Line Screening-North Carolina
May 2020 to June 2024
My job at Life Line Screening is to help our clients identify certain risks for certain chronic diseases that we often encounter at some point in life. My job as a preventive healthcare advisor was to schedule the client an appointment with a certified technician to exam the clients arteries for plaque build up so the client can understand the risk of a stroke and cardiovascular disease, and other chronic diseases . These appointments are very beneficial to the clients future health and well being. Therefore the screenings that Im required to schedule for the client is very crucial and valuable to prevent future chronial diseases, The client calls into the call center . I proceed by verifying the information thats given in the call. From that point, I begin the scheduling process with verifying information, activating active listening skills, showing empathy when needeed and using other interpersonal skillls while scheduling the client for their preventative health screening. My role at Life Line Screening has help me to improve my customer satisfaction ratings by implementing a new feedback system and a proactive service approach at Life Line Screening .
Shift Manager
Bojangles' Restaurants-Thomasville, NC
February 2015 to May 2020
I served as a dedicated shift manager for five years. I oversaw daily operations and led a team of 8 employees to efficient service and maintain high standards of cleaniness and organization. I optimized produictivity and reduced operational costs by a great percentage than usual. My overall customer service skills along with management skills as a shift manager has equipped me with strong communication skills, the ability to handle customer inquiries and complaints effectively and a knack for delivering excellent service under pressure.
Customer Service Representative, Recruiting Warehousing /Packaging Specialist
Alorica Work From Home LLC-Greensboro, NC
January 2010 to January 2015
• My job at Alorica consisted of working in a call center handling customers inquiries for appliance purchases, such as stove, refridgerators, microwaves amd other smalll appliances. My primary responsibility was to assist customers experiencing issues with their appliances covered by a one - year manufactured warranty. This involved verifying the warranty status and diagnosing the promblem through effectivequestion and active listening. Once verified, I would schedule appointments with certified technicians to visit the customer's home to resolve the issue. promptly and to the customer's satisfaction. One significant accomplishment during my tenure was improving the appointment scheduling process which reduced the average wait time for service appointments by 20%. This was achieved through implementing a streamedlined scheduling system and coordinating closely with technicians and customers vto optimioze service delivery. Customer Service and Delivery Support
Willis. Grocery-Thomasville, NC
January 2005 to December 2010
My job consisted of delivering groceries to customers home through an App on my cell phone. The name of the app was Spark Delivery, My job was to deliver in a prompt, safe and timely manner. My responsibilities were fulfilling and delivering customers orders promotly and accurately. My accomplishment as a delivery driver was achieving a 98% on- time delivery rate exceeding company benchmarks. This was accomplished through meticulous planning route optimization, and proactive communication with customers to ensure their expectations were consistently met or exceeded. With that being said it ias a great experience for my delivery skills
Customer Service Representative
Custom Packaging Solutions, LLC-Thomasville, NC
January 2000 to January 2005
My job at Custom Packaging Solutions LLC consisted of a packaging and warehouse role, where I utilized my skills in packaging and order management. My responsibilities included accurately packaging productsaccording to specifications, maintaining inventory levels and entering orders into the computer system for the processing stage. I assured quality control standards were met throughout the packaging process, contributing to efficient operations and timely order fulfillment. One significant accomplishment while working at Custom Packaging Solutions LLC was implementing a new inventory tracking system that reduced order processing errors by 15%and improved inventory accuracy by by 20%. The system led to a faster turnaround time for customers orders and enhancing overall warehousdr efficiency. Education
High school diploma in Early Childhood Developement Pennfoster High School - Scranton, PA
May 2019 to May 2023
Skills
• Driving
• Microsoft Office
• Spark
• English
• Software troubleshooting
• Typing
• Microsoft Outlook
• Computer literacy
• Sales
• Microsoft Excel
• Shipping & receiving
• RF scanner
• Warehouse experience
• Shift management
• Customer support
• Live chat
• Customer service
• Operating systems
• Machining
• Order picking
• Picking & packing
• VPN
• Training & development
• Technical support
• Stocking
• Pallet jack
• Packaging
• Computer operation
• Administrative experience
• Zendesk
• Search engines
• Delivery driver experience
• Filing
• Customer service
• Technical support
• Recruiting
• Live chat
• Typing
• Training & development
• Sales
• Scripting
• Clerical experience
• Software troubleshooting
• Operating systems
• Zendesk
• technical skills
• Windows
• Home health
• Marketing
• Salesforce
Certifications and Licenses
driver's license
CNA
Driver's License
Assessments
Customer focus & orientation — Completed
May 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Resident Care Assistant Certified 80 hour training through Brookedale Assisted Living High Point NC ..80 hour training g through Brookedale Assisted living ( for verified of 80 hour training refer to following company Brookedale Assisted Living
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