Customer Service Support Specialist

Anthony Portes

201-***-**** Roselle, NJ *.*********@*****.***

EDUCATION

Union High School – 2350 N 3rd St, Union, NJ 07083 Graduated: June 2022

WORK EXPERIENCE

Eye Health Institute, Westfield, NJ

Technical Support Specialist May 2023- Current

Troubleshot both hardware and software related issues

Instructed customers on how to properly navigate our website

Identify, prioritize and resolve tickets in a timely manner

Managed the inventory of office supplies and desktop hardware (cables, monitors etc)

Assisted in troubleshooting micro current devices

Re-imaged desktops for employees

Trained new hires on company policies and procedures to ensure proper customer service and workplace safety adherence

Wendy's – Union, NJ December 2020-March 2023

Supervisor

Operate point-of-sale systems with precision, ensuring accurate and efficient processing of customer transactions

Execute meticulous food assembly and packaging, meticulously verifying orders to guarantee customer satisfaction

Assume responsibility for inventory management, conducting regular stock audits and replenishing supplies as needed to sustain optimal operational efficiency

Cultivate a welcoming and hospitable atmosphere for patrons, delivering exceptional service and resolving customer concerns with professionalism and empathy

Display versatility by mastering various roles within the restaurant, including food preparation, inventory management, and customer service

Assisted team in making sure everyone was in the correct workstations

Ensured food was at the highest quality for consumption

Skills

Bilingual (Proficient in both Spanish and English)

Computer Literate

Excellent Customer Service and Communication skills

Able to work in a fast paced environment

Able to multitask

Team oriented

Punctual

Organized

Self motivated

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