Service Representative Front Desk
Resume:
Laura Scanlan
*** ******** ******* ******, **. **642
**************@*****.***
Experience
May 2019-March 2023
Spaulding Rehabilitation - Patient Service Representative
● Front desk support including answering phones, patient check-ins, copay collections and scheduling patients.
● Trained to manage EPIC Cadence Software.
● Manages referral work queue.
● Processes FOTO Outcome surveys for new therapy patients daily.
● Was promoted to the insurance department, where I worked one on one with insurance companies, such as Blue Cross, Harvard Pilgrims, Tufts, Cigna, Aetna, and Tri-Care to do verification referrals and approvals.
September 2014-June 2018/June 2018 - May 2019
Tree Specialist/Bartlett Tree Experts, - Plant Health Care Specialist
● Monitor Client Properties for insects, disease and cultural issues and report to client/arborist representatives with appropriate treatment options.
● Perform proper applications using sound ZIPM principles.
● Ensure the company's quality standards and are and that all clients receive an outstanding level of service.
● Assist crews in general tree work including climbing and bucket operations on both shade trees and ornamentals.
June 2004-March 2013
Town Of Wellesley, - 911 Dispatcher
● Received and prioritized emergency and non-emergency scenes.
● Data entry of citations and other electronic recordkeeping.
● Operated phone recording equipment.
Education/Skills
● Certified in CPR, EMT, E-911, First-Aid, AED, Active Shooting Training, Suicide Intervention and Stress Identification Management, NIMS/ICS, Massachusetts Agency, FEMA, APCO-Public Safety Telecommunications Academy, Class B CDL, and Massachusetts Pesticide Applicator.
● Quick to acquire new skills/techniques.
● Has strong work ethic, practical attitude and interpersonal skills. 2
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