Desktop Support It

OLEG TCHERNOSKOUTOV

** ********* **. ********, ** 02152

Phone# 310-***-****

SUMMARY:

●A detail-oriented IT Professional who holds a bachelor’s degree in computer science offering 10+ years of experience providing both helpdesk and deskside support.

●Has worked closely with company executives such as CEO, CFO, and Managers and has hands on experience supporting Microsoft Windows 11, 10, 8, 7, XP and Mac OS with installation, configuring, troubleshooting and migration.

●Proficient in providing Software Support including Microsoft Office, Adobe Creative Suite, Quick Books, and Office 365.

●Experienced in managing password reset, creating usernames and passwords and adding users on OU in Active Directory.

●Has utilized Track IT and Service Now to update, track and log incident reports by end users.

●Oleg is local to Winthrop, MA and is available to interview anytime with at least a day notice and can start anytime once selected.

PROFESSIONAL EXPERIENCE:

March 2024 -present

LifeMine Therapeutics,

Cambridge, Massachusetts

IT Support Tech

Act as the face of IT to the user population, provided excellent customer service over the phone, email, and in person.

Image and deploy new computers and software, setup accounts in Active Directory and various applications as needed,

and train users on basic functionality of company’s systems.

Has strong documentation skills to ensure that tickets and databases are kept up to date with relevant information.

Participated in regular support on-call rotation and work occasional evening/weekend hours to participate in

after-hours systems changes.

Worked with and resolve escalated helpdesk requests from managed service provider

Provided support for AV equipment and meetings (in-person & virtual)

Imaged and deploy new user setups (Computer & Desk setup)

Inventory and software management of IT assets including asset auditing.

System administration tasks in Windows, Okta, MDM systems

Support and manage Windows and Apple environment

February 2022 –March 2024

Massachusetts General Hospital,

Boston, Massachusetts

Network Tech

●Address user tickets regarding hardware, software and networking.

●Walk customers through installing applications and computer peripherals.

●Conduct remote troubleshooting as necessary.

●Record technical issues and solutions in logs.

●Troubleshooting of Office product related issues.

●Direct unresolved issues to the next level of support personnel

●Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

●Hands-on experience with Windows/Mac OS environments

●Working knowledge of office automation products and computer peripherals, like printers and scanners

●Provide technical assistance and support for incoming queries and issues related to desktop support, mobile device management, Video Conferencing support, VIP support.

●Have strong ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.

●To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards, also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/11) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, Teams, ZoomI will see you there, etc.).

●Perform daily health check, Standby and support for Meeting Room’s Audio & Video devices.

●Provide accurately record, update and document requests using the IT service desk system.

●Identifying and escalating business and technical challenges as appropriate and in a timely manner

●Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date.

●Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

May 2003 – December 2021

ABC Computers, San Pedro, CA

Computer Technician

●Work closely with Executives such as CEO, CFO, and Managers.

●Server Support including Microsoft Server 2012, 2008, 2003

●Desktop Support includes Microsoft Windows 11,10, 8, 7, XP.

●Windows 11, 10 migration and workstation set up.

●Diagnose and troubleshooting of Networking, TCP/IP, Network Security, Routers (SonicWall), email server and Desktop Hardware Support

●Software Support including Microsoft Office, Adobe Creative Suite, Quick Books, Office 365

●Managed password reset, creating usernames and password and adding users on OU in Active Directory.

●Managing small to medium size projects including user account management, e-mail systems, phone systems, security management, system monitoring and backup, office systems and desktop support

●Installing, configuring, and monitoring servers, computer hardware, operating systems, software, systems, networks, printers, and scanners

●Troubleshooting system and network problems and diagnosing and solving hardware or software issues

●Set up hardware and install and configure software and drivers

●Maintain and install technological equipment (ie: Laptops, desktops, phones and peripheral devices)

●Utilized Track IT and Service Now to update, track and log incident reports by end users.

July 2000 - March 2003

Kong Veterinary Products

System Administrator

●Server Support including Microsoft Server NT

●Desktop Support including Microsoft Windows 98, 2000, Millennium

●Networking, TCP/IP, Network Security, Routers (SonicWall), email

●Server and Desktop Hardware Support

●Software Support including Microsoft Office, Adobe Creative Suite, Quick Books,

●Daily monitoring system and network (LAN/WAN) activities

●Managed data storage systems and network

●Tuning system parameters and configurations to optimize performance

●Monitoring disk space and database performance

EDUCATION

●Bachelor’s Degree in Computer Science, Moscow Aircraft Technology University, Moscow, UK

Contact this candidate