Client relations business professional

NL

NICOLE LEGUERN

**************@*****.*** 774-***-**** Sturbridge, Massachusetts 01566

LinkedIn: https://www.linkedin.com/in/nicole-leguern-190389119/ GitHub: https://github.com/CodeQueenie

Experienced professional seeking a remote role in customer service, operations, insurance, client relations, or software development. With a robust background in finance, insurance, and business operations, I excel in strategic planning, data analysis, and team leadership. My tech-savviness, complemented by a Professional Certificate in Full Stack Software Development, enables me to integrate technology effectively to boost business growth and improve client satisfaction. Programming Languages: Python, JavaScript, SQL,

PowerShell

Web Development: Frontend: HTML, CSS, Vue.js, React, Bootstrap; Backend: Node.js, Django

Database Management: SQL, JSON

Platforms**: Heroku, WordPress, Salesforce, SendGrid Development Tools: Visual Studio, GitHub

Business Management: Operational optimization,

strategic business planning

Client Relations: Enhancing client retention, customer relations, account management

Sales: Leading sales efforts, setting appointment records, winning sales contests

United Parcel Service Shrewsbury, MA

Operations Supervisor

11/2022 - Current

Team Supervision and Process Efficiency: Supervised a team of 30+ in shipping and receiving operations, significantly enhancing process efficiency through strategic workflow adjustments.

Cost Reduction and Supply Chain Optimization: Optimized supply chain processes, resulting in notable reductions in operational costs. Project Management and Productivity Enhancement: Implemented new project management strategies, leading to substantial improvements in team productivity.

Career Break Sturbridge, MA

Home Care Provider

05/2020 - 11/2022

Took a career break to care for children during the pandemic. Completed self-paced, remote courses for a Professional Certificate in Full Stack Software Development, demonstrating a commitment to continuous learning and professional development, while working overnight shifts at UPS.

Finivi Financial Advisors Marlborough,

MA

Client Relationship Manager & Salesforce

Admin

06/2019 - 06/2020

Client Relationship Management: Managed client relationships, achieving a 30% increase in retention through enhanced communication strategies. Salesforce Administration: Managed Salesforce CRM, optimizing client data management and automating workflows.

New Business Development: Handled all new business intake for insurance, liaising with insurance companies.

Data Analysis: Provided actionable insights from client data, boosting Portfolios, Profiles

Summary

Skills

Experience

satisfaction and decision-making efficiency by 35%.

Executive Support: Supported high-level decision-making and managed critical tasks.

Concord Wealth Management Waltham,

MA

Advisor

05/2017 - 06/2019

Financial and Insurance Planning: Delivered customized financial and insurance solutions, improving client portfolio performance. Client Relationship Management: Built and maintained relationships with over 100 clients, ensuring a high loyalty rate.

Strategic Financial Execution: Developed and executed strategies to achieve client goal satisfaction.

Sales Leadership: Won top sales contest for the quarter; led initiatives enhancing client acquisition and retention.

Public Engagement: Organized presentations and podcasts, enhancing brand visibility and community engagement.

Salem State University Salem, MA

Certificate in Full Stack Software Developer

04/2024

Achieved a final grade of 98%. Relevant coursework and projects showcased on https://github.com/CodeQueenie Briarwood College Southington, CT

Some College (No Degree) in Business Administration And Management Studied for three years, gaining a deep understanding of business strategies and operational management. Retail and Restaurant Leadership: Over 15 years of experience (2001-2017) in strategic planning, team leadership, and achieving operational excellence across Massachusetts and Connecticut. Education and Training

Additional Roles

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