Quality Assurance Human Resources
Resume:
NORDIA ROCHE-BALL, MBA,
****************@*****.***
www.linkedin.com/in/nordiaroache-ball
Notary License
Life and Annuity License
Senior Client Account Specialist
Consistently managed client accounts to increase productivity and customer satisfaction while driving revenue and sales. Developed policies and procedures, portfolio reporting, performance metrics, and departmental standards.
Created and submitted in-depth training for new staff Onboarding and ISO certification for the organization.
Accountability: Set clear expectations/goals for the accounts team and ensure compliance with deadlines, and budgets.
Proactively identify and resolve operational deficiencies/gaps and develop corrective action plans to increase performance, productivity, and efficiency.
Staff Training & Development
Time Management
Quality Assurance
Change Management
Audit Readiness
Vendor Management
Risk Mitigation
Process Improvements
Financial Reporting
Internal/External Accountability
Performance Metrics
Master of Business Administration
Bachelor of Science in Food and Nutrition /associate degree in liberal arts
Computer Proficiency: MS SharePoint, Sage, Office Suite, Outlook, Lotus Notes, QuickBooks, OnQ, Pay logic.
CAREER OVERVIEW
Britech Industries, Inc, Stuart, Fl. July 2015– present
A manufacturer and distributor specializing in Rubber Molding, Rubber Extrusions, Plastic Extrusions, and Injection Molded Plastic.
Director of Accounts Management
Manage accounts receivable, accounts payable, and tax filing and payments in a quick, effective, and accurate manner.
Manage all aspects of client communication to ensure payments are collected in an expedited manner.
Manage organization licenses and required compliance certificates.
Collaborate with business unit leaders to develop and direct strategic planning for the clients.
Plan and execute recruiting, onboarding, and new hire orientation.
Develop training content and facilitate training for new team members.
Research and streamline processes and procedures and implement corrective actions.
Analyze data and findings for detailed financial reporting.
Track business revenues and expenditures to reconcile accounts with high accuracy.
Create and analyze risk-related assessments to enhance customer satisfaction.
Strong proficiency in accounting software and MS Excel
Excellent communication and interpersonal skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to detail and a commitment to accuracy.
All Service Mechanical and Electrical Inc, Booton NJ April 2010 – June 2015
This organization primarily operates in the Electric Services business/industry within the Electric, Gas, and Sanitary Services sector.
Human Resources Management & Generalist
Developed and enhanced human resources policies and procedures
Reviewed and resolved account discrepancies to increase customer satisfaction.
Coordinated with leadership to review issues and resolve discrepancies.
Lead marketing and sales correspondents to generate and increase revenue.
Managed assigned accounts and generated daily HR reports.
Managed day-to-day data entry.
.
Embassy Suites Hotel by Hilton, Parsippany, NJ Sept 2006 – April 2010
Embassy Suites by Hilton is a chain of upper upscale all-suite hotels trademarked by Hilton Worldwide.
Auditor
Examined and analyzed various accounting records to coordinate with the controller to prepare.
financial statements.
Created and balanced end-of-day accounts of the daily operations
Completed nightly audit for guest ledger to close cash register and reconcile any discrepancy.
Controlled billing, cash, and credit card payment transactions as they relate to front desk daily activities.
Created and balanced reports by analyzing data and findings for detailed financial reports.
Generated daily reports to track hotel performances.
EDUCATION / CERTIFICATIONS
GRAND CANYON UNIVERSITY, Phoenix, AZ
Master of Business Administration (2023)
>Graduated with Distinction
COLLEGE OF SAINT ELIZABETH, Morristown, NJ
Bachelor of Science in Foods and Nutrition (2015)
> Graduated with Honors
COUNTY COLLEGE OF MORRIS, Randolph, NJ
Associate of Arts, Liberal Arts (2012)
>Graduated with Honors
REFERENCES ARE AVAILABLE UPON REQUEST
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