Customer Service Representative
Resume:
April Gonzalez
Rio Hondo, TX
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Provider
Nuevo Destino Primary Home Care - Harlingen, TX
September 2022 to Present
Light housekeeping, cooking, laundry, attend appointments, shopping for the client. Assist client with their daily activities. Help schedule appointments and give client prescribed medications. CSR - Customer Service Representative
TaskUs - Harlingen, TX
September 2021 to September 2022
Provide the best customer experience to the members. Receive inbound and/or place outbound calls. Provide accurate and timely responses to inquiries. Verify member info by asking security questions. Perform data and research functions, and provide support through known basic troubleshooting techniques. Manage and resolve complaints. Route calls to the appropriate resource and/or set up outreach requests. Document all information.
Child Caregiver
Lil Texans Childcare Center - Rio Hondo, TX
May 2019 to January 2020
Upon arrival greet my classroom, Do a quick physical on each child. If a child leaves early do another physical. Change any diapers or continue to assist children who are potty trained. Follow a daily classroom schedule. Teach ABCs, numbers, shapes, and colors. Stay alert and aware of the children, to prevent accidents. If an accident does occur I make a report and let the parents know what exactly happened. If a child is sick and the parent is leaving medication; I make sure they fill out a form with the name of the drug, dose, the time needed to be given, and their signature. Put children to nap. Cashier/Jewelry Associate/Softlines
Kmart - Harlingen, TX
March 2014 to May 2015
Count money before and after each shift. Cash-out customer, price check, restock clean work area and assist customer needs. Put away all freight for my department. Take inventory twice a month week for jewelry. Price check. Audits. In soft lines make sure all clothes look nice and in size orders. Make sure to greet customers, and look presentable. Multi-tasking in a fast pace work environment. Child Caregiver
Centro de fe Christian Day care - Harlingen, TX
February 2013 to August 2013
Upon arrival greet my classroom, Do a quick physical on each child. If a child leaves early do another physical. Change any diapers or continue to assist children who are potty trained. Feed them lunch and snacks. Follow a daily classroom schedule. Teach ABCs, numbers, shapes, and colors. Work on motor skills, sing nursery rhymes and do arts and crafts. Prevent any accidents from happening. If an accident does occur I make a report and let the parents know what exactly happened. If a child is sick and the parent is leaving medication. I make sure they fill out a form with the name of the medication, dose, the time needed to give, and their signature.
I did take a CPR class and got a certification.
Cashier
Mike's Supermarket - Harlingen, TX
January 2010 to October 2010
Count money before and after each shift. Cash-out customer, price check, restock clean work area and assist customer needs. Make sure to greet customers, and look presentable. Multi-tasking in a fast pace work environment.
Customer Service Representative
Advanced Call Center Technologies, LLC - Harlingen, TX March 2009 to May 2009
Provide the best customer experience to the members. Receive inbound calls. Provide accurate and timely responses to inquiries. Verify member info by asking security questions. Perform data and research functions, and provide support through known basic troubleshooting techniques. Manage and resolve complaints. Document all information
Education
Certificate in Medical Assistant
Southern Careers Institute-Harlingen - Harlingen, TX November 2020 to March 2021
Diploma
Skills
• Retail Sales (1 year)
• Customer Service Representative (1 year)
• Cooking (Less than 1 year)
• Cashier (1 year)
• Customer Service
• Childcare
• Meal Preparation
• Caregiving
• Home Care
• Toddler Care
• Vital Signs
• Phlebotomy
• Infant care
Certifications and Licenses
CPR & AED & First Aid Certificate
May 2019 to May 2022
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