General Manager Restaurant

Michael Najar

**** **** ** *******, ** ***** 832-***-**** *************@*****.***

CAREER SUMMARY

Seasoned restaurant manager with 20+ years of proven expertise in orchestrating comprehensive restaurant operations. Demonstrated success in driving revenue growth, optimizing costs, and consistently delivering exceptional guest satisfaction. Adept at staff management, training, and development, prioritizing a positive and cohesive work environment to achieve organizational goals. Skilled in strategic planning, menu development, and executing innovative marketing strategies to elevate brand presence and drive business growth. Committed to upholding the highest standards of service excellence while maximizing profitability and operational efficiency for sustained success. SKILLS AND STRENGTHS

● Operations Management - Proficient in implementing streamlined operational procedures and optimizing resource allocation to ensure smooth day-to-day restaurant operations, maximize efficiency, and enhance overall guest satisfaction.

● Financial Analysis - Skilled in developing and managing budgets, implementing cost-saving strategies, and closely monitoring expenses to maintain financial health and profitability within the restaurant establishment.

● Team Leadership and Development - Demonstrated ability to inspire, mentor, and lead diverse teams, fostering a collaborative and motivated work environment to achieve operational excellence and deliver exceptional customer service within the restaurant industry.

● Conflict Resolution and Communication - Expertise in defusing conflicts and facilitating positive resolutions among team members and customers, utilizing effective communication and mediation techniques to uphold a harmonious and productive restaurant environment. WORK HISTORY

Ciba Foods Piola, Houston, TX, Restaurant General Manager (06/2022)-Present

● Redesigned and spearheaded the implementation of advanced operational strategies and operations, resulting in heightened efficiency, productivity, and profitability.

● Achieved an impressive average annual sales growth of 25.67% per year, leveraging financial analysis to identify and capitalize on opportunities for revenue enhancement and sustained business growth.

● Directed recruitment efforts, employee motivation, and staff management, providing personalized performance management and comprehensive training to foster a culture of excellence, elevate team performance, and propel overall business growth.

● Established strategic partnerships with wine, liquor, and produce vendors, negotiating pricing terms to secure advantageous arrangements and drive significant reductions in operational overhead costs, contributing to improved profitability and financial stability.

● Demonstrated proficiency in inventory management and cost control, meticulously optimizing budgetary targets through strategic ordering and planning, resulting in minimized waste, enhanced resource allocation, and improved financial performance. Cyclone Anaya's, Houston, TX, Restaurant General Manager (08/2015)-(06/2022)

● Collaborated with senior management to establish and execute strategic goals and objectives for the restaurant, aligning operational initiatives with broader organizational objectives.

● Provided exemplary guest service by promptly addressing inquiries, concerns, and complaints in a professional manner, consistently exceeding guest expectations and enhancing overall satisfaction levels.

● Cultivated a positive work environment by championing teamwork, open communication, and fostering high levels of employee morale, resulting in improved staff engagement, retention, and employee morale.

● Developed and implemented efficient staffing schedules, ensuring optimal coverage while effectively managing labor costs and maintaining operational efficiency.

● Implemented streamlined inventory management procedures, significantly reducing waste and controlling costs, thereby enhancing profitability and operational efficiency. The Palm, Houston, TX, Assistant General Manager (03/2009)-(11/2015)

● Directed the execution of sophisticated fine dining service protocols, including elegant tableside presentations, expert wine pairings, and detailed menu explanations, ensuring a memorable and refined dining experience for guests.

● Curated a refined dining atmosphere by collaborating with the culinary team on menu presentation, innovative plating techniques, and staying abreast of culinary trends, consistently delivering a visually stunning and immersive dining experience.

● Organized regular wine and beverage training sessions for staff, enhancing their knowledge and expertise in fine wines, spirits, and cocktails, contributing to a more informed and confident service team.

● Orchestrated special events and private dining experiences from inception to execution, including meticulous menu planning, staffing coordination, and personalized guest services, ensuring flawless execution and unforgettable experiences for patrons.

● Led by example, inspiring and motivating staff to consistently deliver exceptional service, uphold the restaurant’s reputation as a premier dining destination, and cultivate a culture of excellence and professionalism among team members.

EDUCATION

Associate of Science Hospitality Management, College of the Desert, Palm Springs, California 1990 CERTIFICATIONS

Texas Alcoholic Beverage Commission

Certificate ID 9645801 Expiration 08/19/2025

Learn2Serve Food Safety Management Principles

Certification Number 000*********

Learn2Serve Texas Food Manager Certification Program Certification Number: TX-FM-211305 Expiration 06/27/2027

Contact this candidate