Call Center Front Desk
Resume:
EMPLOYMENT HISTORY
Call center Specialist, Mercedes Benz Financial Services, Fort Worth Texas FEB 2020 - JAN 2023
Call Center Representive, United Rvenue/insurance specialist, Arlington JUL 2016 - DEC 2019
Front desk Receptionist, Senior Living, Fort Worth SKILLS
Problem-solving Team collaboration
Time management Interpersonal skills
Communication Efficiency improvement
Process optimization
EDUCATION
JUN 2013 - JUN 2016
Oscar Dean Wyatt Highschool
1322 Kynette Dr, Euless, United States,
76040
************@*****.***
ANDREA ASKEY
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with 8+ years of experience excelling in high-demand environments such as automotive financial services and senior living facilities. Demonstrates proficiency in problem-solving, team collaboration, and process optimization, having managed 50+ daily customer interactions and improved team efficiency by 20%. Skilled in utilizing CRM software to enhance customer satisfaction and reduce response times, ready to leverage these capabilities in new challenges and opportunities. Handled 50+ customer calls daily, resolving issues and enhancing customer satisfaction. Trained new team members, improving overall team efficiency by 20%. Utilized CRM software to track and manage customer interactions, reducing response time by 15%. Collaborated with cross-functional teams to streamline processes, leading to a 10% increase in productivity. Handled customer inquiries, resolved issues, and provided information on insurance policies. Achieved high customer satisfaction scores through effective communication and problem-solving. Utilized CRM software to track interactions and follow up on customer requests. Collaborated with team to improve call handling processes, enhancing efficiency. Reduced average call handling time, contributing to overall team performance. Managed front desk operations, ensuring efficient check-ins and promptly addressing resident inquiries. Enhanced resident satisfaction through timely and effective communication. Implemented new technologies to streamline processes, boosting team productivity. Resolved resident issues swiftly, contributing to a positive living environment. Trained new staff on front desk procedures, improving overall service quality. insurance submissions
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