Service Representative Customer

Tracy, California ***** 650-***-**** **************@*****.***

MELVIN ROBBINS

SKILLS Electrical Component

Replacement

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Technical Documentation

Interpretation

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● Task Concentration

Physical Strength and

Stamina

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● Mechanical Repair

Wiring Installation and

Repair

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● Clear Communication

Troubleshooting and

Diagnostics

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● Repair Work Planning

● Control Precision

● Critical Thinking

● Decision Making

Problem Detection and

Resolution

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● Equipment Dismantling

● Relationship Building

● Visual Inspection

● Willing to Learn

● Equipment Assembly

● Accurate Estimation

MAINTENANCE TECHNICIAN 01/2019 to 01/2020

Brittany Arms, Sacramento, CA

CUSTOMER SERVICE REPRESENTATIVE 06/2017 to 01/2018 Faneuil Inc, Sacramento, CA

WORK HISTORY

Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.

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Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

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● Reviewed technical documentation to complete equipment maintenance and repair. Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

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● Troubleshot equipment breakdowns and performed preventive maintenance. Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.

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Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

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● Determined new technique to streamline maintenance processes to increase workflow.

● Finalized work on building systems by completing basic carpentry and other finish work.

● Installed new locks, door handles and door closers. Performed electrical and mechanical repairs of production equipment to minimize downtime.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Provided primary customer support to internal and external customers. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

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● Offered advice and assistance to customers, paying attention to special needs or wants. CARPENTER LABORER 07/2015 to 01/2016

S & G Carpet And More, Santa Clara, CA

● Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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● Answered constant flow of customer calls with minimal wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships.

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Collected customer feedback and made process changes to exceed customer satisfaction goals.

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● Promptly responded to inquiries and requests from prospective customers.

● Designed, constructed and repaired cabinets, tables and shelves.

● Framed, remodeled and finished wood and metal structures. Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.

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● Made standard shop computations relating to dimensions of work. Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.

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Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.

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● Cleaned, calibrated and serviced tools and equipment.

● Participated in maintenance and operation of structural shop. Completed tasks according to technical document requirements and specifications to work with accuracy.

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EDUCATION Independence High School, San Jose, CA

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