General Manager Collection Specialist

STEPHEN D. HILGEN

**** **** ** *****

Wisconsin Rapids Wi, 54494

Cell Nu# 608-***-****

Email: ******@*****.***

SUMMERY OF QUALIFICATION

Major strengths include strong leadership, excellent supervisory skills, willing to adapt to all situations, aggressive approach to maintaining a high standard of work ethics hiring, termination, scheduling, training, and other administrative tasks. Supervised a team of collection specialist. Also managed a high-volume kitchen of 30 staff members for a restaurant with annual sales of $2M, keeping food costs to 33% and labor costs to 17%. Professional Experience:

Gather information on location, assets and knowledge of credit reporting. Worked with a portfolio of 12 million of medical debt. Worked with consumers to resolve their debt and worked out a suitable payment plan. Following up with clients or customers to check that they’re still satisfied with their resolution. Work extensively with Fac’s, Latitude, Work Station and other applications for computer use. Worked with Outlook, Excel, Microsoft Office and Word Applications. Daily ordering of all food products and menu items through approved vendors. Maintained Daily, weekly and month inventory while keeping accurate records. Supervised a staff of 30 cooks 6 Bartenders 20 waitstaff and two kitchens. Executive Chef/ General Manager for 10 years.

Maintained a 35% food cost and a 17% Labor cost.

Accomplishments:

Won collector of the year 2017- and 3-times best Attitude Award. Winner of the COE Circle of Excellence March 2005, April 2008 and January of 2010 for outstanding collector of the month.

Took Chuck’s Lake Shore Inn from a 1.5 start restaurant to a 4-star restaurant. Winner, Taste of Geneva 8 years in a row for the best Baby Backs on the lake. Winner of WRA Waiter and Waitress Contest 1997 out of 32 Restaurants. WORK HISTORY

SAND VALLEY GOLF COURSE 2024 TO PRESENT

ASSOCIATED COLLECTORS INC. 2012 TO 2023

ARROW FINACIAL SERVICES 2002 TO 2012

SILHOUETTE CATERING OWNER 1990 TO PRESENT

CHUCK’S LAKESHORE INN 1990 TO 2000

CITYSTREETS RESTAURANT 1985 TO 1990