Information Technology Customer Support

OSSIE COLEY

202-***-****

***********@*****.***

linkedin.com/in/ossiecoley0

INTRO

I am a motivated service provider seeking to apply my knowledge of Information Technology, adding value to your company. I have a sound understanding of the 8 CISSP Domains along with both NIST and ITIL Frameworks. I also have a sound understanding of the CIA Triad model and ‘Cyber Kill Chain’. I aim to leverage my abilities to successfully fill the vacancy at your company with both

‘high-touch’)&‘hi-tech’(network troubleshooting\cybersecurity) skills. EDUCATION & PROFESSIONAL DEVELOPMENT

CERTIFICATE OF ACHIEVEMENT IN CYBERSECURITY City College Of SanFrancisco 04/2024 ADDITIONAL COURSES: Practical, Exploit Development, Securing Web Applications, IT Customer Support, Advanced Wireless Technologies, and CCNA\SWREv7. CompTIA A+ 220-801; 200-802 Lynda.com 6/2015

CERTIFICATIONS

CompTIA Security+ CompTIA 6/2024

CompTIA Security+ ce certificate.pdf

GOOGLE Cybersecurity Professional Certificate Coursera 4/2024 GoogleCybersecurityCertificate_Badge20240417-45-e8l1ou.pdf SKILLS AND TECHNOLOGIES

LINUXBASHShell,PYTHON3,PowerShell,WindowsCLI, FLAREVM, Computer Forensics(Autopsy), KALI-LINUX, Bomgar, Remedy, Heat, Wireshark, ActiveDirectoryVMWARE, OracleBox, SQL, VisualStudio, PacketTracer, Helpdesk\CustomerService, Network Design; Configuration; & Diagnostics,Suricata, PenTesting, and Vulnerability Assessment\Management(Tenable-NESSUS), OLLYDbg, WINDbg, IDA Pro, Immunity Debugger & GHIDRA. Also utilizing both Linux & Windows Command-Line Tools: i.e.,’ncat, nmap, tcpdump, netstat, tracert, etc…

PROJECTS

Project: Active Directory Account Creation Practice Source: (https://github.com/orc110011/ActiveDirectoryLabwithPowershell) Platforms and Technology Used: VM Workstation Virtual Machines, Microsoft Windows Server 2022; Powershell.

Project: DNS Projects

Platforms and Technologies Used: VM Workstation Virtual Machines, Microsoft Windows Server 2022. Source: (https://github.com/orc110011/DNSProjects) Project: CISCO NETWORKING

Platforms and Technologies Used: CISCO Packet Tracer Source:(https://github.com/orc110011/CISCONETWORKING) Project: DNSPortRandomization

Source:(https://github.com/orc110011/DNSPORTRANDOMIZATIONwithWIRESHARK) EXPERIENCE

Company: Kheprah Creations 09/21 - Present

Title: Content Creator

● Implement secure firewalls, Create Active Directory accounts.

● To examine how hackers attack computers and networks, and how to protect Windows and Linux systems. Legal restrictions and ethical guidelines will be taught and enforced. Performed many hands-on labs, both attacking and defending, using port scans, footprinting, buffer overflow exploits, SQL injection, privilege escalation, Trojans, and backdoors.

● Explain common DNS attacks, including hijacking, snooping, poisoning, spoofing, fast flux, and packet amplification.

● Understand common defenses against each type of attack

● To design, configure, and implement CISCO Networks. Company: OTOTHE.ZCommunications November 2016–January2024 Title: Canvasser

● Engaged with community members to gather data on voter preferences through door-to-door Collected signatures and personal details for electoral political candidates and private sector entities.

● Informed unregistered persons about importance of voter registration to foster civic engagment.campaigns.

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Company: SUPPORT.com June 2016-December 2016

Title: Remote Services Technician

● Provided technical support to clients via phone, email, or chat.

● To troubleshoot and resolve technical issues with computer system, network, software, and hardware.

● To use remote desktop software and CRM (Einstein) to access and control clients’ computers.

● To guide clients on how to use technology effectively.

● To document and track client issues and resolutions. REFERENCES

(https://drive.google.com/file/d/1aZkVfsXfdr5LznhgsA2XPGELVesn4irk/view?usp=sharing)

(https://drive.google.com/file/d/1ks59VOOEzvE5s81qZ608bZBqj_dU7W_2/view?usp=sharing)

(https://drive.google.com/file/d/1xSNJsgFj8qgonsUNoA1VTN2yRH2MSDy0/view?usp=drive_li nk)

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