Customer Service Desk Agent
Resume:
Eboni Archie
Salisbury, NC *****
***********@*****.***
An energetic, conscientious, team-player with 10 plus years of providing the highest standards of customer service. Skills include, strong verbal and written communication skills. Detail oriented when planning and executing all tasks. Dedicated to establishing and maintaining positive relationships with clients and staff. Focused on working consistently with staff in providing a productive organized and friendly work environment.
Willing to relocate to: Charlotte, NC - Concord, NC - Authorized to work in the US for any employer
Work Experience
Font Desk Agent
(Formerly) Days Inn Hotel (Salisbury N.C.) - Salisbury, NC August 2018 to Present
• Excellent customer service skills
• Amazing interpersonal abilities
• Top-of-the-line organizational skills
• Ability to handle multiple tasks at once
• Amazing time management skills
• Incredibly detail oriented
• Able to work any shift
• Check guests in and out of their rooms
• Answer any questions guests have via in-person and over the phone
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct all calls
• Take reservations on the phone
• Arrange transportation for guests
• Maintain and organize the record of guests that have checked in and out
• Assist guests with all inquires from hotel amenities as well as financial disputes
• Perform all functions of executive assistant duties..fax, copies scanning etc.
• Proficient operation of SynXis PM booking engine Teacher, Site Manager, Custodian
The Fishing School - Washington, DC
May 2017 to June 2018
Teacher: Responsible for the supervision and execution of curriculum activities within a classroom setting of up to 16-25 students on a daily basis.
Site Manager: Responsible for the functionality and preparation for all after-school activities at designated school. Supervised up to 4 staff teachers on a daily basis. Conducted weekly meetings with staff. Responsible for all equipment, supplies and coordinating events at designated site. Responsible for testing data entry, attendance recording, and staff time sheets and payroll documents on a regular basis. Custodial: Maintained a sanitary and organized environment (inside and outside) of the The Fishing School headquarters. Duties consisted of cleaning restrooms, vacuuming, mopping, dusting, and cleaning outside perimeters. Maintaining and correcting most functionality of appliances/electronics ie.. lights, changing filters, and making sure all appliances work appropriately. Responsibilities also included taking inventory of and stocking all supplies on a weekly basis. Janitorial Worker
Percon Janitorial - Washington, DC
April 2016 to June 2018
Maintained a sanitary and healthy environment at 4 different bank locations. Duties include:
• Disposing of trash/waste
• mopping
• vacuuming
• cleaning/ disinfecting restrooms
• cleaning glass
• thorough cleaning of all appliances, furniture and bank ATMs
• taking inventory(weekly basis) and restocking (on a daily basis) The above duties( minus inventory) have been done at various residential spaces as well Teacher
Bright Horizons Family Solutions - Washington, DC
May 2012 to March 2016
Provided and maintained a safe and healthy work environment conducive with positive growth and learning. I created and implemented age appropriate lessons to a class of 8-16 children. Planned and conducted quarterly conferences with parents. Trained and evaluated new employees. Instructional Educational Paraprofessional
District of Columbia Public Schools - Washington, DC February 2005 to July 2011
* Provided and maintained a safe classroom environment for special needs and general ed. students' grades pre-k-6.
* Created over 100 lesson plans that tailored to the specific needs of each child.
* Recruited, trained and coached school cheer leading squad of approximately 15 students Film Librarian
Carolina Medical Center
September 2002 to March 2003
• Responsible for hanging x-rays
• Responsible for all x-ray coping and filing
• Answered phones, data entry processing and assisted radiologists, patients, and staff in the radiology department. Responsible for payment and distribution of x-ray copies Education
88 College credits earned in Communication Arts major/ Concentration in telecommunications
Johnson C. Smith University - Charlotte, NC
August 1999 to May 2004
High school diploma or GED
Skills
• ACCESS (10+ years)
• EXCEL (10+ years)
• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS (10+ years)
• PAGEMAKER (4 years)
• 45 WPM (10+ years)
• Site Safety
• Osha
• Custodial Experience
• Medical Imaging
• Cheerleading
• Sports Coaching
• Event Planning
• Teaching
• Adobe Photoshop
• Dancing
• Guest Services
• Telecommunication
• Writing Skills
• Office Management
• Personal Assistant Experience
• Front Desk
• Presentation Skills
• Clerical Experience
• Organizational Skills
• Data entry
• Customer service
• Typing
• Communication skills
• Office manager experience
• Time management
• Administrative experience
• Computer literacy
Assessments
Attention to Detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Special Skills: Proficient in: Word, Excel, PowerPoint, Access, PageMaker, SynXis PM and Photoshop. Excellent verbal and written communication skills, experience with audio production and television production. Type 45 wpm. Money handling experience.
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