Store Manager Long-Term

ROGER W. BANDY

Minneola, FL email: *******@*****.*** phone: 352/874/8344

Objective

Seeking a position with a company focused on long-term growth, where my leadership experience, team building skills, personnel development, and proven results can contribute to both business and personal success.

Skills

Sales Recovery Planning P&L Management Performance Management Event Planning Logistics Collaborative Problem Solving

Brand Development Multi-Unit Management Strategic Personnel Planning

Team Building Process Improvement Process Implementation

Professional Experiences

Liquidations Consultant

Gordon Brothers Liquidations – Boston, MA (03/2017 - Current)

- Oversee condensing and liquidations for both big box and smaller scale businesses.

- Deliver exceptional service metrics to maintain and extend business opportunities: Currently 100% satisfaction and retention record.

- Respond to operational calls daily to address inquiries/concerns on staffing plans while providing clients with an average payroll savings of 5%.

- Procure local permitting and licensing requirements as needed for each liquidation location.

- Maximize recovery dollars through cost saving initiatives for inventory transfers as needed.

- Maximize sales of fixtures and other internal assets.

- Adapt quickly to urgent or unexpected requests to generate timely outcomes.

- Consistently exceed appointed location project goals for recovery and expense controls.

- Demonstrate leadership through performance and consistent follow-up for accountability.

Assistant Store Manager

Lowe's Home Improvement – Winter Garden, FL (01/2014 - 01/2017)

- Managed procedures and recommended changes to enhance efficiency of daily activities.

- Coached sales associates in product specifications, incentives, and selling techniques.

- Increased customer satisfaction ratings through procedure training.

- Improved store to achieve the highest holiday sales in the country in a $50M location.

- Promoted staff to improve skills and personal growth plans to attain advancement.

- Provided weekly work schedules to accommodate business demands.

Store Manager

Gander Mountain – Ocala, FL (12/2011 - 07/2013)

- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

- Coached sales associates in product specifications and sales incentives.

- Promoted effective selling techniques, significantly increasing sales and satisfaction ratings.

- Enforced and optimized internal procedures for operational challenges to government ATF form 4473 filing demands and improving Ocala location from 97% compliance to 99%

- Performed routine audits for loss prevention with a focus on internal shrink and process audits for 100 basis points of improvement in my location.

- Rotated and re-merchandised products/displays to feature new products, attachment opportunities and promotions. Location sales grew 19% during my tenure.

- Established an environment of success via performance metrics and personnel commitments garnered through one-on-one coaching.

Store Manager

Office Depot - Orlando, FL (07/2006 - 11/2011)

- Established a professional and empowering service culture focused on long-term growth via appropriate hiring for location while reducing payroll 4% on projection.

- Enhanced operation and staff development through hands-on training and individual performance plans and growing 80% of measurable metrics.

- Maintained financial integrity through P&L management, strict inventory controls, shrink analysis, and routine safety training.

- Headed teams for routine inventories throughout the Orlando district ensuring accurate data yearly.

- Actively led UPS and FED EX rollout team in daily shipping and records maintenance.

- Facilitated bench growth and performance through advancement planning.

- Improved shrink performance by 125 basis points (1.6% vs. prior 2.85%) in a challenged location and became the first manager in store #2587 history to return a profit.

Area Manager

The Golf Centers of VA

Charlottesville, VA Winchester, VA Leesburg, VA Manassas, VA

-Established SOP for the business to consistently focus on strong customer focus while providing simple routines.

-Headed the opening of three additional locations to solidify presence in Virginia.

-Trained all personnel on launch monitors, club fitting and repair as well as best practices on customer retention.

-Created files for patron’s “Wish List” to grow sales by YOY average of 16% for all locations.

-Overcame market and industry challenges to grow sales from $700K in single location to $2.3M in multiple locations with an average of 3100 square footprint.

PGA Class “A”Golf Professional

Royal Virginia Golf Club – Hadensville, VA

Education & Training

B.S. James Madison University - Harrisonburg, VA

Class "A" Professional - P.G.A. of America

PGA Business I - Cedar Rapids, Iowa

PGA Business II – Richmond, Virginia

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