Customer Service Data Entry

VH Veronica Holmes

Chickamauga, GA ***** 559-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS Customer Service

Updating medication histories

Data Entry

Analytical Thinking

Product Location

Merchandising and Display

Appointment Scheduling

Regulatory Compliance

Call Center Operations

Medical billing knowledge

WORK HISTORY PHARMACY TECHNICIAN TRAINEE 10/2018 to CURRENT Walmart Fort Oglethorpe, GA

Provided expertise about composition of drugs.

Set up and modified patient profiles to include current medications and insurance details.

Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.

Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries. Resolved third-party billing, computer system and customer service issues. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs. RETAIL MERCHANDISER 02/2010 to 01/2018

Driveline Retail Visalia, CA

Coordinated closely with marketing teams to create cohesive in-store visuals that aligned with brand identity and promotional campaigns. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Organized and maintained displays to achieve clean and appealing product layouts.

Safely and securely loaded items to prevent damage during transport. Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Stocked shelves to match planogram images and instructions. Stocked designated items on shelves, end caps and displays. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

TRAINING STORE MANAGER 01/2010 to 01/2015

Dollar General Strathmore, CA

Reduced operational risks while organizing data to forecast performance trends.

Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction. Improved employee retention by implementing comprehensive training programs and robust performance management systems. Established strong relationships with key suppliers, leading to improved product availability and reduced costs for the store. Assisted in recruiting, hiring and training of team members. Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.

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