Administrative Assistant Customer Service
Resume:
Ryley Baker
Professional Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Organized and dedicated with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Pomerleau Real Estate - Administrative Assistant
06/2020 - Current
●Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
●Restocked supplies and placed purchase orders to maintain adequate stock levels.
●Executed record filing system to improve document organization and management.
●Scheduled office meetings and client appointments for staff teams.
●Sorted and distributed office mail and recorded incoming shipments for corporate records.
●Managed filing system, entered data, and completed other clerical tasks.
●Assisted coworkers and staff members with special tasks daily.
●Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Lakeshore Hair - Scheduler & Receptionist
09/2020 - 08/2023
●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
●Confirmed appointments, communicated with clients, and updated client records.
●Kept the reception area clean and neat to give visitors a positive first impression.
●Managed multiple tasks and met time-sensitive deadlines.
●Corresponded with clients through email, telephone, or postal mail.
●Maintained confidentiality of information regarding clients and company.
●Provided clerical support to company employees by copying, faxing, and filing documents.
●Handled cash transactions and maintained sales and payments records accurately.
Essex - Nanny
07/2019 - 06/2020
●Prepared meals and snacks for children based on dietary guidelines.
●Assisted with light housekeeping duties as well as running errands.
●Built positive and nurturing environments to support child social and emotional growth.
●Monitored schedules to maintain children's sleeping, eating, and school schedules.
●Assisted children with homework assignments and special projects across different subjects.
●Administered basic first-aid and medication in emergencies.
Olympia Sports - Assistant Sales Manager
06/2013 - 08/2019
●Assisted sales team with completing customer transactions and managing issues.
●Trained new associates in successful sales and performance strategies.
●Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
●Developed sales strategy based on research of consumer buying trends and market conditions.
●Completed store opening and closing procedures by counting drawers and managing security.
Marshalls - Sales Associate
09/2014 - 02/2015
●Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
●Helped customers locate products and checked store systems for merchandise at other sites.
●Prepared merchandise for the sales floor by pricing or tagging.
●Managed returns, exchanges, and refunds by store policy.
●Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
●Provided positive first impressions to welcome existing, new, and potential customers.
●Solved customer challenges by offering relevant products and services.
********@*****.***
Colchester, VT 05446
Skills
●Data Entry Documentation
●Excel Spreadsheets
●Office Management
●Typing Proficiency
●Database Administration
●Self Starter
●Staff Management
●Customer Relations
●Data Collection
●Time Management
●Business Administration
●Spreadsheets
●Bookkeeping
●Marketing
Education
2020
Community College of Vermont
Winooski, VT, US
Associates: Business Management
06/2017
Colchester High School
Colchester, VT, US
GED
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