Customer Service Associate
Resume:
RICHARD M. CAMPBELL
Customer Service Associate
CONTACT
PHONE:
615-***-**** or
(615) 510 - 1431
****************@*****.***
HOBBIES
Playing Soccer
Creating unique dishes
Reading
Trading
Wine tasting
Experience
Security Loans Office - JTA Co-op Credit Union
June 2017- August 2017
Tasks include:
Reviewing delinquent accounts and placing the required notations on the account to ensure the necessary course of action is taken.
Interviewing loan applicants
Determining eligibility and handing down verdict of loan application
Team Manager - Sutherland Global Services
September 2018 - July 2019
Tasks included:
Leading and managing a team of employees, including setting goals and objectives, developing strategies, and assigning tasks.
Communicating with team members, providing feedback and support, and addressing any issues or concerns.
Monitoring team performance and providing coaching and development opportunities to improve individual and team performance.
Team Manager - IBEX Global Services
August 2019 – September 2020
Tasks included:
Leading and managing a team of employees, including setting goals and objectives, developing strategies, and assigning tasks.
Communicating with team members, providing feedback and support, and addressing any issues or concerns.
Monitoring team performance and providing coaching and development opportunities to improve individual and team performance.
Telecommunications Operator - Hinduja Global Services
September 2020 – May 2021
Tasks included:
Aid and support to customers over the phone, typically in a call center environment.
Troubleshoot hardware and software issues, help customers set up their products, and provide advice and solutions to customer service issues.
Handle incoming calls, gather necessary information, write quickly and precisely, route calls, and monitor conversations when necessary.
Education
St. George’s College
Tivoli Gardens High
Qualification
5 CSEC Subjects:
Math
English Language
Physical Education
Social Studies
Technical Drawing
Contact this candidate