Customer Service Specialist

NAME:DONYA SALEHYAZAR

PHONE: 602-***-****

EMAIL: ***********@*****.***

PROFILE

• Solid background in customer service and a proven track record of success in various roles.

• My skill set includes strong critical thinking and problem-solving abilities, a goal- oriented mentality, and a keen eye for detail.

• I am also proficient in multiple languages, including English, French, and Farsi, which allows me to effectively communicate with a diverse range of customers.

• Additionally, my computer skills, particularly in Microsoft applications, enable me to navigate technology with ease and efficiency.

• Hold a Bachelor of Science in Health and Science from Arizona State University/Polytechnic-Mesa and a Bachelor of Arts in Literature of French Languages from Islamic Azad University/Iran.

SKILLS

• Experience in sales and account management

• Strong communication and interpersonal skills

• Ability to build and maintain long-lasting customer relationships

• Excellent problem-solving and negotiation abilities

• Proven track record of meeting or exceeding sales targets

• Knowledge of Verizon products and services is a plus

• Ability to work in a fast-paced and dynamic retail environment

• Highly motivated and results-oriented

EXPERIENCE

COX COMMUNICATION STORE WIRELESS SPECIALIST

MAY-2023 TO AUG-2023

• Service Specialist in retail location providing customer bundle solutions for internet, Mobile services, home security and cable services that best fit their needs. CARDMEMBER ASSISTANCE DISCOVER FINANCIAL

AUG-2019 TO SEP-2022

• Card member support by providing professional services to create a long-term

• relationship with loyal card members.

• Assisting card members to resolve their billing issues and to ensure they meet their needs and expectations.

• Ability to work in fast paste environment by priorities my tasks. SOLUTION SPECIALIST-VERIZON WIRELESS

DEC-2017-AUG-2019

• Team player who consistently achieved or exceeded the monthly sales quotas by promoting products.

• Curious for learning new tools and technologies and find better ways to improve the clients experience and generate more sales.

• Multitask to assist clients with both operating systems and billing issues yet educate them on their new devices, plans, and features.

• Providing world-class service to clients by consistently maintaining a positive and professional attitude towards current and potential future customers. ACCOUNT MANAGER/ WIRELESS ADVOCATES

SEP2010- NOV 2017

• Hire New Employees: Responsible for the complete recruitment cycle including posting job advertisements, searching the Internet and relevant databases, networking, and qualifying candidates.

• Awarded multiple best- productivity and selling awards from the president of the company.

• Selling services plans and wireless devices for four different companies such as, Verizon, AT&T, T-Mobile, and Sprint.

• Providing superior professional services to create a long-term relationship with loyal customers.

• Strong knowledge of all accessories, pricing plans, promotions, and features of the Products.

EDUCATION

• B.S HEALTH AND SCIENCE MAY 2017

ARIZONA STATE UNIVERSITY/ POLYTECHNIC- MESA

• B.A LITERATURE OF FRENCH LANGUAGES MAY 2006ISLAMIC AZAD UNIVERSITY /IRAN.

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