Qa Tester Release Management
Resume:
MARILYN MANALO
***********@*********.***
http://www.linkedin.com/pub/marilyn-manalo/22/b68/4a
Professional Summary:
Detail-oriented QA professional with experience in manual and automated testing, release management, and user requirement analysis. Proficient in Agile and Waterfall methodologies with a focus on ensuring software quality and user satisfaction.
Technical Skills:
Platforms: Linux/UNIX, Windows, AS400, Tandem Non-Stop Himalaya
Tools: SQL, JIRA, QTP, SOAP UI, Zephyr, Tessa, ClearCase, Perforce, Service Now, ITSM, Jenkins, XML
Databases: SQL Developer, DB2
Key Skills:
Manual Testing, Automation Testing, Black Box Testing, White Box Testing
Integration, Regression, Capacity, and User Acceptance Testing
Testing Tools: Zephyr, JIRA
Release Management: Jenkins, Perforce
Methodologies: Agile, Waterfall
Requirement Analysis
Code Analysis
Test Plan and Test Case Creation
EDI Transactions (810, 812, 270, 852) Testing
Incident Management and Support (Level 1/Level 2)
Problem Solving and Root Cause Analysis
Knowledge Base Documentation
Professional Experience:
Groupo Bimbo Inc, Bay Shore NY Sep 2013 - May 2024
Lead QA Analyst /Application Support
Conducted manual and automated testing using Zephyr, ensuring software functionality aligned with technical specifications.
Conducted system integration, regression, capacity, and User Acceptance Testing (UAT), ensuring software stability and reliability
Created comprehensive test plans and test cases using JIRA, aligning with functional documents and testing objectives.
Practiced QA methodologies in both Agile and Waterfall environments, adapting testing strategies to project needs.
Collaborated with users to gather detailed requirements for software enhancements, ensuring alignment with user needs.
Managed software releases using Jenkins and Perforce, ensuring smooth deployment of software updates.
Tested EDI transactions (810, 812, 270, 852 ) for client onboarding, ensuring compliance and accuracy.
Provided Level 1/Level 2 support, resolving incident tickets within agreed SLAs and ensuring customer satisfaction.
Managed software service interruptions, identifying workarounds and root causes to minimize impact on operations.
Documented steps and procedures for building a knowledge base repository, facilitating knowledge sharing and team efficiency.
Netsmart Technologies, Great River, NY Dec 2011 – July 2013
QA Engineer
Analyzed requirements and supporting documentation for new software applications and enhancements, ensuring thorough understanding of project objectives.
Developed comprehensive test scripts and test cases based on requirements, change requests, and supporting documentation.
Created detailed test plans and supporting documentation, outlining testing objectives and methodologies.
Conducted software testing to verify functionality against specifications and documentation, ensuring adherence to project requirements.
Reviewed technical documents generated by the development team, providing feedback and ensuring accuracy and completeness.
Utilized QTP (Quick Test Professional) to develop scripts for efficient regression testing, optimizing testing processes and ensuring software stability and reliability.
Cablevision, Jericho, NY Mar 2011 – Oct 2011
Application Support Analyst
Provided essential support to the Customer Support Department by creating SQL queries for generating monthly billing reports, ensuring accuracy and efficiency in financial processes.
Resolved order issues by navigating through database tables and tracing the order flow, facilitating seamless customer transactions and enhancing customer satisfaction.
Supported the monthly archive process by scheduling backups and database sync-ups, ensuring data integrity and system reliability. Developed ksh scripts for automation, streamlining operational procedures and improving efficiency.
Configured new customers and products in the SQL database, facilitating the onboarding process for new clients and ensuring smooth transitions for existing clients. Conducted thorough QA analysis, performance testing, and acceptance testing before new configurations went live in production.
Conducted troubleshooting for failed orders, pending orders, and other production issues by delving into database tables and meticulously tracing the order flow, resolving issues promptly to minimize disruptions to operations.
Motorola Solutions, Holtsville, NY Sep 2010 – Jan 2011
QA Analyst (Contract)
Performed automated testing for system and regression analysis using C++ scripts in Tessa, ensuring the stability and reliability of software systems.
Executed manual testing, including black box testing, of the company's flagship products like barcode scanners, verifying functionality and performance against specifications.
Contributed to all phases of manual testing, including integration testing, system testing, business functionality testing, and regression testing, ensuring comprehensive test coverage and adherence to quality standards.
Utilized ClearQuest for software bug tracking, accurately documenting and managing reported issues throughout the development lifecycle.
Created detailed Test Summary Reports, providing insights into test results and highlighting areas for improvement.
Participated in User Acceptance meetings, collaborating with stakeholders to ensure alignment between testing efforts and user requirements.
Provided data to Business Analysts during User Acceptance Testing (UAT), facilitating informed decision-making and ensuring the successful validation of software functionality.
Conducted analysis on automation testing processes by reviewing code and implementing revisions as necessary, optimizing test scripts for efficiency and effectiveness.
Leveraged ClearCase to manage and explore network files, streamlining file management processes and enhancing collaboration among team members.
NYSE Euronext, New York, NY Jan 1998 – July 2010
Systems and Application Support Analyst
Deployed software application releases using Perforce for both test and production environments, ensuring seamless deployment and minimal disruptions to operations.
Configured and tested application software against operating system upgrades and layered product patches, ensuring compatibility and stability.
Conducted manual testing, including constraints verification testing and functional testing, to validate software functionality and performance against specifications.
Developed scripts using Perl to support application testing and deployment, automating repetitive tasks and improving efficiency.
Participated in operation acceptance testing, performance testing, capacity testing, regression testing, and system failover testing to ensure proper system behavior and performance under various conditions.
Managed software configuration changes to ensure proper intersystem connectivity across all Trading Floor applications, facilitating smooth operations and communication.
Provided Level I and Level II support for several internal departments, including Computer Operation and Technical Member Services, resolving issues promptly to minimize disruptions.
Conducted root cause analysis of production problems, identifying underlying issues and developing methods for improvement to prevent future occurrences.
Scheduled and tracked application changes and releases by submitting tasks using Remedy, ensuring proper documentation and tracking of all changes.
Managed the configuration database running on Oracle SQL for all new and existing NYSE clients, ensuring data integrity and accuracy.
EDUCATION / PROFESSIONAL DEVELOPMENT
BS Industrial Engineering
University of Santo Tomas, Philippines
International Diploma for Computer Studies
Center for Research and Institute, Philippines
Information Technology Infrastructure Language (ITIL)
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